At a Glance
- Tasks: Drive sales and build relationships with small business customers through calls and effective communication.
- Company: Join BT, a leading tech company focused on innovation and customer satisfaction.
- Benefits: Flexible benefits package, including healthcare, gym memberships, and 24/7 online GP access.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a target-driven environment while developing your sales skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT's products and services to be able to effectively acquire customers and ensure that the customer's needs are being appropriately met.
- To drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE's standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Following BT sales methodology and procedures to retain, develop and grow business such as; effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include; customer contact activity, pipeline health and SOV/ revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor (Willenhall) employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Sales Advisors in Willenhall. With tailored benefits such as 24/7 access to a private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Join us to thrive in a target-driven environment where your contributions directly impact the success of our SME customers while enjoying a range of additional perks designed to enhance your wellbeing and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Willenhall)
✨Tip Number 1
Get to know the company inside out! Research BT's products and services so you can chat confidently about how they meet customer needs. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Whether it's for an outbound call or a casual chat, being able to communicate clearly and effectively is key. Role-play with a friend or in front of a mirror to nail your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at BT.
We think you need these skills to ace Sales Advisor (Willenhall)
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand BT's products and services. This will help you tailor your application to show how you can meet customer needs effectively.
Show Off Your Skills:Highlight your communication and customer service skills in your application. We want to see how you can influence and guide customers, so give us examples of when you've done this before!
Be Target-Driven:Since this role is all about achieving targets, mention any past experiences where you’ve met or exceeded goals. It shows us you're motivated and ready to thrive in a target-driven environment.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT's products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and effectively question customers will show that you're ready to hit the ground running and achieve those targets.
✨Prepare for Target-Driven Questions
Expect questions about how you've achieved or exceeded targets in the past. Be ready to share specific examples that highlight your motivation and ability to organise your workload to maximise outcomes.
