At a Glance
- Tasks: Drive sales and build relationships with small business customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make an impact by helping SMEs thrive with top-notch products and services.
- Qualifications: Strong communication skills and a willingness to learn in a sales environment.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success (Willenhall) employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Sales Advisors in Willenhall. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Join us to thrive in a target-driven environment where your contributions directly impact the success of our SME customers, all while enjoying a flexible and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success (Willenhall)
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on listening, influencing, and conveying messages clearly – it’ll make a huge difference in your interactions.
✨Tip Number 3
Be ready to share your sales success stories! Think of examples where you've hit targets or turned a tough situation into a win. This will show your potential employer that you’re driven and capable of achieving results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Let’s get you that Sales Advisor role!
We think you need these skills to ace Sales Advisor - Customer Success (Willenhall)
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about effective communication, make sure your application reflects your ability to convey messages clearly. Use examples from your past experiences where you’ve successfully influenced or guided customers.
Tailor Your Application:Don’t just send a generic application! Tailor it to highlight your experience with sales and customer service. Mention specific skills that align with the job description, like your familiarity with IT systems and databases.
Highlight Your Target-Driven Mindset:We love candidates who are motivated by targets! Share any past achievements where you’ve exceeded sales goals or contributed to revenue growth. This will show us you’re ready to thrive in a target-driven environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role. Familiarise yourself with how these products can meet the needs of SME customers.
✨Practice Your Communication Skills
As a Sales Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with guiding conversations and influencing decisions.
✨Showcase Your Sales Experience
Even if you don’t have extensive sales experience, think of examples from previous roles where you’ve successfully met targets or influenced outcomes. Be ready to discuss how you approached challenges and what strategies you used to achieve results.
✨Be Ready to Discuss Customer Service
Prepare to talk about your approach to customer service. Think of specific instances where you’ve effectively dealt with customer needs or resolved issues. Highlight your ability to listen, set expectations, and provide solutions, as this aligns perfectly with the role's requirements.
