At a Glance
- Tasks: Drive sales and build relationships with small UK SME customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make an impact by helping customers find the right solutions while achieving your sales targets.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success in Willenhall employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in Customer Success. Located in the heart of the UK, we provide tailored benefits that enhance your wellbeing and support your career ambitions, including access to a 24/7 online private GP and a market-leading pension scheme. Join us to thrive in a target-driven environment where your contributions are valued, and you can build meaningful relationships with SME customers while enjoying a comprehensive benefits package designed to suit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success in Willenhall
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering customer queries and upselling. The more you practice, the more natural it’ll feel when you’re on the phone.
✨Tip Number 3
Be proactive in your approach! Don’t just wait for opportunities to come to you; reach out to potential customers and show them how BT and EE can meet their needs. Remember, it’s all about building those relationships!
✨Tip Number 4
Keep your sales tools organised! Make sure you’re familiar with the systems and databases you’ll be using. Having accurate customer information at your fingertips will help you make informed decisions and stay compliant with GDPR.
We think you need these skills to ace Sales Advisor - Customer Success in Willenhall
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear, concise, and engaging. Use language that showcases your ability to listen and influence, just like you would in a customer interaction.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in sales and customer service. Mention specific achievements that demonstrate your ability to meet targets and build relationships with customers.
Be Data Savvy:Since you'll be using IT systems and databases, it’s a good idea to mention any relevant experience you have with these tools in your application. Show us that you're comfortable with technology and can keep things organised, as this will be key in your role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, you can ensure your application reaches the right people and you’ll have access to all the information you need about the role and our company culture.
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Make sure you have a solid understanding of BT’s products and services. This will help you answer questions confidently and demonstrate your ability to meet customer needs effectively.
✨Practice Your Communication Skills
Since the role requires strong communication and influencing skills, practice articulating your thoughts clearly. Role-play with a friend or family member to simulate customer interactions and refine your approach.
✨Familiarise Yourself with Sales Methodologies
Get to grips with BT's sales methodologies and procedures. Understanding how to landscape accounts and effectively question customers will show that you're prepared and serious about the role.
✨Show Your Adaptability
Be ready to discuss times when you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and grow will resonate well with interviewers looking for a motivated candidate.
