At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join BT, a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounted products.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make an impact in a target-driven environment while developing your sales skills.
- Qualifications: Confident communicator with a knack for customer service and a desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
- Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Acqusition in Willenhall employer: EE
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a strong focus on employee development, a vibrant work culture, and opportunities for career advancement, BT fosters an environment where Sales Advisors can thrive in a target-driven setting while building meaningful relationships with SME customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Willenhall
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on listening, influencing, and conveying your messages clearly – it’ll make a world of difference when you’re on those calls.
✨Tip Number 3
Don’t shy away from showcasing your sales experience! Even if it’s not extensive, highlight any relevant achievements or situations where you’ve met targets. We love seeing that drive and ambition, so let it shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from us, making your job search smoother and more efficient.
We think you need these skills to ace Sales Advisor - Acqusition in Willenhall
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand BT’s products and services. This will help you tailor your application to show how you can meet customer needs effectively.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences that relate to the role.
Show Off Your Communication Skills:Since this role is all about building relationships, highlight your communication skills in your application. Share examples of how you've influenced or guided customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding effective questioning techniques and how to landscape accounts will give you an edge during the interview. It shows that you’re proactive and ready to hit the ground running.
✨Show Your Adaptability
Be prepared to discuss times when you've had to adapt to new methods or feedback. Highlighting your willingness to learn and flexibility will resonate well with the interviewers, especially since they value these traits in a target-driven environment.
