At a Glance
- Tasks: Join a lively sales team, helping customers find the best tech deals.
- Company: EE, a leading telecom company with a vibrant culture.
- Benefits: Competitive salary, uncapped commission, and fantastic perks.
- Other info: Flexible hours, career growth opportunities, and a supportive team.
- Why this job: Earn while you chat about cool tech and make a real impact.
- Qualifications: Outgoing personality and great communication skills.
The predicted salary is between 13.35 - 13.35 £ per hour.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026 onwards
If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash. Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here.
What does being a sales advisor involve?
You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.
Forget what you’ve heard about sales. Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…
- Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
- It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.
- People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?
Why you’ll be better off at EE:
- GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.
- UNCAPPED COMMISSION – the more you sell, the more you can earn.
- BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
- GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.
- FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
- GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.
Customer Service Advisor - Uncapped Commission in Whitley Bay employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in our Gosforth and North Tyneside contact centres. With competitive salaries, uncapped commission opportunities, and a strong focus on employee growth, we empower our team members to thrive both personally and professionally. Enjoy fantastic benefits like 24/7 GP access, discounts on products, and a flexible working environment that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission in Whitley Bay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Uncapped Commission in Whitley Bay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EE:Your cover letter is your chance to shine! Tell us why you want to work at EE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EE!
How to prepare for a job interview at EE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
