At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Starting salary of £26,116, bonuses, online GP, and generous family leave.
- Other info: Flexible working hours, tailored training, and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Advisor in West Bromwich employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant work culture in Lancaster fosters personal growth and development, with tailored training and flexible working options that empower you to thrive both professionally and personally. Join us to be part of a supportive team where your contributions are valued and rewarded, making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in West Bromwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about speaking with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Show off your adaptability! Think of examples from your past jobs where you had to think on your feet or adjust to changes quickly. Sharing these stories will demonstrate that you can thrive in a fast-paced environment like EE.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can put customers first, just like we do at StudySmarter.
Show Your Passion:Let your enthusiasm shine through in your application! We want to see that you’re genuinely excited about helping customers and making a difference. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as it’s a key part of the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers at the heart of every decision.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you effectively communicated with customers, resolved issues, or built relationships. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about common challenges in customer service and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Bring Your Energy and Ambition
EE values energy and ambition, so let that shine through during your interview. Share your career aspirations and how you see yourself growing within the company. This shows you're not just looking for a job, but a long-term career path.
