At a Glance
- Tasks: Drive sales and support customer growth in a dynamic, target-driven environment.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible benefits, and a supportive work culture.
- Other info: Great opportunities for career growth and personal development await you.
- Why this job: Make an impact by helping SMEs thrive while developing your sales skills.
- Qualifications: Sales experience is a plus, but a passion for learning and customer service is key.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a driven and customer-focused Sales Advisor to support the growth of our UK SME customer base. This role is responsible for delivering revenue, sales volume, and quality targets through a combination of new customer acquisition, upselling, and retention activities.
Sales opportunities will be generated through a mix of:
- Delivering outbound sales activity to acquire new SME customers, including dialler campaigns and targeted outreach.
- Handling end-to-end sales across multiple product areas, identifying cross-sell opportunities to meet customer needs.
- Building and maintaining long-term customer relationships, engaging key stakeholders and decision-makers through strong communication and influencing skills.
- Applying BT sales methodologies and processes, including effective questioning and account mapping to grow and retain business.
- Maintaining accurate and up-to-date records in CRM and sales systems, ensuring data quality and GDPR compliance.
- Identifying and progressing new business opportunities as well as growth within existing SME accounts.
Thrive in a target-driven, customer-facing sales environment, achieving KPIs such as:
- Sales targets and revenue growth.
- Proficient in using IT systems, CRM platforms, and digital tools (e.g. databases, email, Microsoft Teams/unified communications tools).
- Demonstrated customer service skills, with the ability to understand customer needs, set expectations, and deliver appropriate solutions.
- Adaptable and eager to learn, open to feedback and able to follow structured processes and training guidance.
- Previous experience in a sales, customer service, or contact centre environment.
- Proven track record of achieving or exceeding sales targets and KPIs, with a strong results-driven mindset.
- Experience working in a target-driven sales environment, with the ability to prioritise workload to maximise performance.
- Background in sales, telesales, or business development (advantageous but not essential).
- Self-motivated, ambitious, and driven to succeed, with a willingness to learn and develop in a sales career.
That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Holiday Advisor (Sales Advisor) (Permanent) in Walsall employer: EE
Join us as a Holiday Advisor and experience a vibrant work culture that prioritises employee growth and wellbeing. With access to comprehensive benefits including a market-leading pension scheme, generous leave policies, and opportunities for professional development, we are committed to supporting your career in a dynamic sales environment. Our focus on customer satisfaction and teamwork ensures that you will thrive while making a meaningful impact on our SME customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Advisor (Sales Advisor) (Permanent) in Walsall
✨Tip Number 1
Get to know the company inside out! Research BT & EE products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of the mirror. Focus on how you’d handle customer enquiries and upselling opportunities, as this will help you shine in those crucial interview moments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace Holiday Advisor (Sales Advisor) (Permanent) in Walsall
Some tips for your application 🫡
Show Your Sales Skills:When writing your application, make sure to highlight any previous sales experience you have. We want to see how you've achieved targets and built customer relationships in the past. Use specific examples to demonstrate your success!
Know Your Stuff:Familiarise yourself with BT & EE products and services before applying. We love candidates who can show they understand our offerings and how they can help customers. A little research goes a long way!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when applicants take the time to connect their background to what we’re looking for.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT & EE products and services. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role and your ability to support customer acquisition and upselling.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully met or exceeded sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your results-driven mindset and how you can apply similar strategies in this new role.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you approach customer service and relationship building. Think of specific instances where you've identified customer needs and provided tailored solutions. This will show that you understand the importance of delivering a seamless customer experience.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records in CRM and sales systems is crucial for this role, brush up on your IT skills. If you have experience with any CRM platforms, be prepared to talk about it. If not, express your eagerness to learn and adapt to new technologies.
