At a Glance
- Tasks: Drive sales by acquiring new customers and upselling BT & EE products.
- Company: Join a leading telecom company focused on customer growth and satisfaction.
- Benefits: Enjoy competitive pay, flexible working, and a range of health and wellness perks.
- Other info: Great opportunities for career growth and personal development await you!
- Why this job: Make a real impact in a dynamic sales environment while building valuable skills.
- Qualifications: Sales experience is a plus, but a passion for learning and customer service is key.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a driven and customer-focused Sales Advisor to support the growth of our UK SME customer base. This role is responsible for delivering revenue, sales volume, and quality targets through a combination of new customer acquisition, upselling, and retention activities.
Sales opportunities will be generated through a mix of:
- Providing a seamless customer experience by handling enquiries efficiently, professionally, and in line with defined processes and procedures.
- Developing strong knowledge of BT & EE products and services (mobile, connectivity, IP voice) to support customer acquisition, upselling, and retention.
- Delivering outbound sales activity to acquire new SME customers, including dialler campaigns and targeted outreach.
- Handling end-to-end sales across multiple product areas, identifying cross-sell opportunities to meet customer needs.
- Building and maintaining long-term customer relationships, engaging key stakeholders and decision-makers through strong communication and influencing skills.
- Applying BT sales methodologies and processes, including effective questioning and account mapping to grow and retain business.
- Maintaining accurate and up-to-date records in CRM and sales systems, ensuring data quality and GDPR compliance.
- Identifying and progressing new business opportunities as well as growth within existing SME accounts.
- Thriving in a target-driven, customer-facing sales environment, achieving KPIs such as sales targets and revenue growth.
- Being proficient in using IT systems, CRM platforms, and digital tools (e.g. databases, email, Microsoft Teams/unified communications tools).
- Demonstrating customer service skills, with the ability to understand customer needs, set expectations, and deliver appropriate solutions.
- Being adaptable and eager to learn, open to feedback and able to follow structured processes and training guidance.
- Having previous experience in a sales, customer service, or contact centre environment.
- Proven track record of achieving or exceeding sales targets and KPIs, with a strong results-driven mindset.
- Experience working in a target-driven sales environment, with the ability to prioritise workload to maximise performance.
- Background in sales, telesales, or business development (advantageous but not essential).
- Being self-motivated, ambitious, and driven to succeed, with a willingness to learn and develop in a sales career.
That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
- You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Holiday Advisor (Sales Advisor) in Walsall employer: EE
Join us as a Holiday Advisor and experience a vibrant work culture that prioritises employee growth and wellbeing. With access to comprehensive benefits including a market-leading pension scheme, generous leave policies, and opportunities for professional development, we are committed to supporting your career journey in a dynamic sales environment. Our focus on customer satisfaction and teamwork ensures that you will thrive while making a meaningful impact on our SME customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Advisor (Sales Advisor) in Walsall
✨Tip Number 1
Get to know the company inside out! Research BT & EE products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your sales pitch! Role-play common sales scenarios with a friend or in front of a mirror. This will help you refine your communication skills and prepare for those tricky questions about handling objections.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace Holiday Advisor (Sales Advisor) in Walsall
Some tips for your application 🫡
Show Your Sales Skills:When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've achieved targets in the past and how you can bring that drive to our team.
Know Your Stuff:Familiarise yourself with BT & EE products and services before applying. We love candidates who can demonstrate their knowledge and show us how they can use it to help customers.
Be Customer-Focused:In your application, emphasise your customer service skills. We’re looking for someone who understands customer needs and can provide tailored solutions, so share examples of how you've done this before.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Make sure you have a solid understanding of BT & EE products and services. Familiarise yourself with mobile, connectivity, and IP voice offerings so you can confidently discuss how they meet customer needs during the interview.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've successfully acquired new customers or upsold in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you handle customer enquiries and ensure a seamless experience. Think of scenarios where you’ve gone above and beyond for a customer, as this will show your commitment to customer service.
✨Be Data Savvy
Since maintaining accurate records in CRM systems is crucial, brush up on your IT skills. Be prepared to talk about your experience with CRM platforms and how you ensure data quality and compliance with GDPR.
