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- Tasks: Help customers find the perfect EE products and services over the phone.
- Company: Join a leading tech company focused on customer satisfaction.
- Benefits: Competitive salary, bonuses, private healthcare, and generous leave policies.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: February 2026 onwards
*Please note, the shift pattern for our February intake will be working 12 hour shifts over 3 or 4 days per week.
What’s in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Digital Sales Advisor (Permanent) in Wallsend employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Advisor (Permanent) in Wallsend
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of a Digital Sales Advisor, especially your customer service skills.
✨Tip Number 3
Show your personality! Don’t be afraid to let your energy and enthusiasm shine through during the interview. Remember, they’re looking for someone who can connect with customers, so being personable is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Digital Sales Advisor (Permanent) in Wallsend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Sales Advisor role. Highlight any customer service experience and sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values at EE. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves speaking with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the info you need to complete your application smoothly!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to enhance customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Approach
Since this role is all about putting customers first, prepare examples from your past experiences where you've successfully met customer needs. Think of specific situations where your communication skills made a difference, as this will demonstrate your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer scenarios. Practice responses to common situations, like dealing with an unhappy customer or upselling a product. This will help you think on your feet during the interview and showcase your problem-solving skills.
✨Emphasise Your Team Spirit
EE values collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that highlight your ability to share ideas, celebrate successes, and support your colleagues. This will show that you're not just a lone wolf but someone who thrives in a team environment.
