At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a tech leader focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, private GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth and community volunteering.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
What's in it for you:
- Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer's Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Contact Centre Agent in Wales employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits that prioritise your well-being and career growth. Our supportive work culture encourages flexibility, allowing you to balance personal commitments while developing your skills in a fast-paced environment. Join our Merthyr Sales Team and enjoy unique advantages like paid volunteering days and access to a private GP, all while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Wales
✨Tip Number 1
Get to know the company culture! Before your interview, check out EE's social media and website to see what they're all about. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to put customers at the heart of every decision, just like EE values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re keen on joining the team.
We think you need these skills to ace Contact Centre Agent in Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight your customer service experience and any achievements that show how you’ve made a difference in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role is all about connecting with customers, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their values. Understand their mission of bringing people together through technology. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Practise articulating these stories clearly and confidently, as this will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
In a fast-paced environment like this, adaptability is crucial. Think of situations where you've had to adjust quickly to changes or challenges. Be ready to discuss how you handled those moments and what you learned from them, as this will highlight your resilience and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
