At a Glance
- Tasks: Engage with customers, understand their needs, and match them with the perfect EE products.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference while developing your skills in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Part time: Permanent - 20 Hours per week
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday: 16:30-21:00
- Tuesday: 16:30-21:00
- Wednesday: 16:30-21:00
- Thursday: OFF
- Friday: OFF
- Saturday: 09:45-18:00
- Sunday: OFF
What’s in it for you:
- Competitive Salary: Starting at £26,116 pro-rata, rising to £26,738 pro-rata after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Agent - Uncapped Commission in Wakefield employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary with uncapped commission, flexible working hours, and a supportive work culture that prioritises employee well-being. Our Merthyr Tydfil location fosters a collaborative environment where you can develop your skills through ongoing training and career development opportunities, while also enjoying generous family leave policies and paid volunteering days to give back to the community. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you've handled customer interactions in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you're on the call, let your energy and enthusiasm shine through. Employers love candidates who can connect with customers and create a positive experience. Be yourself and let your passion for helping others come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Call Centre Agent - Uncapped Commission in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any previous customer service experience and showcase how you've met targets or provided excellent service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how your communication skills can make a difference in our team. Keep it engaging and personal.
Showcase Your Flexibility:Since we value flexibility, mention any experiences where you've adapted to changing situations or worked varied hours. This will show us you're ready for the part-time shift pattern we offer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Agent involves. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will demonstrate your ability to connect with clients and handle their needs effectively.
✨Demonstrate Your Customer-Centric Approach
The role emphasises putting customers at the heart of every decision. Be ready to discuss times when you've gone above and beyond for a customer or resolved a challenging situation. This will highlight your commitment to excellent service and your understanding of customer needs.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
