At a Glance
- Tasks: Join our customer service team to help customers with their bills and smartphone features.
- Company: EE is a multi-award-winning mobile network committed to diversity and personal growth.
- Benefits: Enjoy a starting salary of £20,280, discounts on products, and career development support.
- Why this job: This role offers hands-on experience, a supportive family-like culture, and opportunities for personal growth.
- Qualifications: No specific background needed; just bring your energy, talent, and ambition!
- Other info: Receive training towards an NVQ and enjoy perks like free tea, coffee, and volunteering days.
The predicted salary is between 12168 - 12168 £ per year.
## **Where** : EE Plymouth **Full time** : Permanent **Salary** : £20, 280 per year **Hourly rate:** £10.40 **The Role** Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. ## You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time ## **Your Future With Us ** We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. **Wondering If You’re What We’re Looking For?** We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE. ## **Wondering What’s In It For You?** Being part of the EE family brings a huge number of benefits including the below: — * A great starting salary of £20,280 plus incentives throughout the year * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. * Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. * Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. ## * Volunteering days, so you can give back to your local community. * Optional Private Healthcare and Dental, to protect you and your family. * The smaller bits like; free tea and coffee, and even a concierge **What Are You Waiting For?** If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
(Urgent Search) Trainee Customer Support Specialist (Applyin minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Urgent Search) Trainee Customer Support Specialist (Applyin minutes)
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during any interactions, let your passion for customer service shine through. We love candidates who are excited about helping others and eager to learn.
✨Tip Number 2
Familiarize yourself with EE's products and services. Knowing what we offer will not only help you in conversations but also demonstrate your commitment to understanding our brand and the role.
✨Tip Number 3
Be ready to discuss your previous experiences, even if they are not directly related to customer support. Highlight any situations where you've helped others or solved problems, as this shows your potential in a customer-facing role.
✨Tip Number 4
Emphasize your willingness to learn and grow. We value ambition and a desire for personal development, so make sure to express how you see this role as a stepping stone in your career journey.
We think you need these skills to ace (Urgent Search) Trainee Customer Support Specialist (Applyin minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Trainee Customer Support Specialist. Highlight your enthusiasm and willingness to learn, as these are key traits they value.
Tailor Your CV: Customize your CV to reflect your energy, talent, and ambition. Include any relevant experience or skills that demonstrate your ability to provide exceptional customer service.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and explains why you want to join EE. Mention how you align with their values of diversity and community, and express your eagerness to contribute to their team.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that your documents are well-formatted and clearly present your qualifications and enthusiasm for the role.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your passion for customer service shine through during the interview.
✨Demonstrate Your Learning Mindset
Since this is a trainee position, highlight your willingness to learn and grow. Share examples of how you've embraced new challenges in the past and how you plan to continue developing your skills at EE.
✨Emphasize Teamwork and Community
EE prides itself on being a family-oriented company. Be prepared to discuss how you work well in teams and contribute to a positive community atmosphere, both with colleagues and customers.
✨Prepare for Customer Scenarios
Think about common customer service scenarios and how you would handle them. Being able to demonstrate your problem-solving skills and empathy towards customers will be key in showcasing your fit for the role.