At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Earn £13.35 per hour, plus bonuses, flexible hours, and great discounts.
- Other info: Enjoy career development opportunities and a dynamic work environment.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just be helpful and calm.
The predicted salary is between 13928 - 17825 £ per year.
Location: EE Tyneside (Silver Fox Way, Newcastle upon Tyne, NE27 0QJ)
Start Date: July 2026
Hours: Part-time (20-25 hours per week)
Shift Pattern: Fixed Monday-Friday evenings
- 20 hrs: 4:45pm - 9:00pm
- 25 hrs: 3:40pm - 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months
Why this job matters:
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor in Tynemouth employer: EE
EE Tyneside is an exceptional employer that prioritises flexibility and employee well-being, offering a supportive work culture where you can thrive. With competitive pay, generous family leave policies, and opportunities for career development, you'll find a rewarding environment that values your contributions. Join a team that not only encourages personal growth but also provides meaningful support and incentives to help you succeed in your role as a Customer Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Tynemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! EE is looking for naturally helpful and calm individuals, so let your personality shine through. Share your experiences and how you’ve helped others in the past, even if it’s not directly related to customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time Customer Service Advisor in Tynemouth
Some tips for your application 🫡
Keep Your CV Fresh:Before you dive into the application, make sure your CV is up to date. Highlight any relevant skills or experiences that show off your problem-solving abilities and customer service potential.
Read the Job Specs Carefully:Take a good look at the job description and requirements. Understanding what EE is looking for will help you tailor your application and show us why you're the perfect fit for the role.
Show Off Your Soft Skills:Since we’re all about building relationships, make sure to highlight your soft skills in your application. Being naturally helpful and calm can set you apart, so don’t be shy about showcasing those traits!
Apply Through Our Website:When you're ready to apply, do it through our website! It’s the best way to ensure your application gets to us directly and makes a great first impression.
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at EE. Familiarise yourself with common billing queries and think about how your problem-solving skills can help customers. This will show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves talking to customers over the phone, practice demonstrating your communication skills. Think of examples where you've helped someone or resolved an issue. Being calm and helpful is key, so let that shine through in your answers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or how flexibility works in the role. This shows you're engaged and serious about finding the right fit for both you and the company.
✨Dress Comfortably but Professionally
Even if the interview is casual, dressing smartly can make a great first impression. Choose something that makes you feel confident and comfortable, as this will help you focus on showcasing your skills and personality during the interview.
