At a Glance
- Tasks: Join our customer service team to help customers with their mobile needs.
- Company: EE is a multi-award-winning mobile network committed to diversity and community.
- Benefits: Enjoy a starting salary of £20,280, discounts, healthcare options, and 25 days holiday.
- Why this job: Kickstart your career in a supportive family-like environment with growth opportunities.
- Qualifications: No specific background needed; just bring your energy, talent, and ambition.
- Other info: Receive training towards an NVQ and enjoy perks like free parking and gym discounts.
The predicted salary is between 20000 - 22000 £ per year.
## **Where** : North Tyneside, Cobalt Business Park North Shields **Full time** : Permanent **Salary** : £20,280.00 per year **Hourly rate:** £10.40 ## **The Role** **Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.** Join our **multi award winning** Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from **any background** and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an **NVQ** and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network. We are more than a **team** at EE; we are a **family** , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time. ## **Your Future With Us** We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be. ## **Wondering If You’re What We’re Looking For?** We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong. Whatever your **age** , **race** , **sexuality** , **disability** , **religion** or **gender** **identity** , we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at EE. ## **Wondering What’s In It For You?** Being part of the EE family brings a huge number of benefits including the below: * A **great** starting salary of **£20,280** plus **incentives** throughout the year * **Huge** discounts of EE & BT products including your Mobile and Broadband – saving you **hundreds** **of** **pounds** every year * Volunteering days, so you can **give back** to your local community * Optional Private Healthcare and Dental, for **you** and the **family** * A share scheme where you can **invest** in the company at a **discounted** rate * **25 days holiday** with the option to buy more * Optional Pension scheme to **protect** your **future** * **Critical Illness** cover * **Childcare** vouchers * Gym membership **discounts** * **Discounts** off attractions for the **family** all year round * The smaller bits like; **free** parking on our sites, subsided canteen, **free** tea and coffee, and even a **concierge** ## **What Are You Waiting For?** If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
Trainee Client Support Specialist (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Client Support Specialist (Apply in minutes)
✨Tip Number 1
Show your enthusiasm! When you reach out to us or during any interactions, let your passion for customer service shine through. We love candidates who are excited about helping others and eager to learn.
✨Tip Number 2
Familiarize yourself with our products and services. Knowing the ins and outs of EE's offerings will not only impress us but also help you feel more confident in a customer support role.
✨Tip Number 3
Emphasize your ability to work in a team. At EE, we pride ourselves on our family-like atmosphere, so showcasing your teamwork skills can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your personal experiences with customer service. Whether it's a job, volunteer work, or even a memorable interaction as a customer, sharing these stories can demonstrate your understanding of what exceptional service looks like.
We think you need these skills to ace Trainee Client Support Specialist (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Trainee Client Support Specialist. Highlight your enthusiasm for customer service and your willingness to learn in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize any previous customer service experience or relevant skills that demonstrate your ability to connect with customers.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to join EE specifically and how you can contribute to their commitment to exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values energy and passion, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled challenges and ensured customer satisfaction.
✨Embrace Diversity and Inclusion
EE celebrates diversity, so be ready to discuss how you can contribute to a welcoming environment. Share your thoughts on the importance of inclusivity in the workplace.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the company culture and growth opportunities. Inquire about the training programs and how they support career development.