At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive team culture.
- Benefits: Earn £13.35 per hour, flexible hours, bonuses, and great discounts on products.
- Other info: Flexible working options, career development support, and community volunteering days.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just be helpful and calm.
The predicted salary is between 13928 - 17825 £ per year.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern: Fixed Monday–Friday evenings
- 20 hrs: 4:45pm – 9:00pm
- 25 hrs: 3:40pm – 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 → £14,260.27 annually
- 25 hrs: £17,410.67 → £17,825.33 annually
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE.
Why not use your skills to make a difference and join our Mobile Billing Team in EE Darlington? You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor in Thornaby-on-Tees employer: EE
EE is an exceptional employer located at the Darlington Campus, offering a flexible work environment that prioritises employee well-being and development. With competitive pay, generous family leave policies, and a strong commitment to community involvement, we empower our Customer Service Advisors to thrive both personally and professionally. Join us for a rewarding career where your skills can make a real difference in customers' lives while enjoying a supportive team culture and ample growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Thornaby-on-Tees
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! The job is all about building relationships, so let your personality shine through. Show them how naturally helpful and calm you are, and don’t be afraid to share your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Part Time Customer Service Advisor in Thornaby-on-Tees
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and what makes you tick. A friendly tone can go a long way in customer service roles like this one.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant skills or experiences that relate to problem-solving and customer service. We love seeing how your unique background can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be helping customers with their queries. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there.
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does, especially in a mobile billing context. Familiarise yourself with common billing queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves solving customer issues, prepare examples from your past experiences where you've successfully resolved problems. Whether it's through gaming or tech tinkering, highlight how those skills can translate into helping customers effectively.
✨Demonstrate Your People Skills
Building relationships is key in customer service. During the interview, be friendly and approachable. Share stories that illustrate your ability to connect with others, whether it’s through teamwork or customer interactions. This will help convey that you’re naturally helpful and calm.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support work-life balance. This shows that you’re engaged and serious about finding a good fit for both you and the company.
