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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy flexible hours, online GP access, huge discounts, and career development opportunities.
- Why this job: Make a difference while building relationships and gaining valuable tech skills in a supportive environment.
- Qualifications: No specific experience needed; just be helpful, calm, and ready to learn.
- Other info: Flexible shifts available, with options for homeworking and self-scheduled breaks.
The predicted salary is between 10000 - 15000 £ per year.
##
**Where: Cardiff**
**Part Time: Permanent**
**Salary: £12,535.47 up to £18,803.20 Rising after 9 Months**
**Hourly Rate: £12.05**
**Shift: Part Time – 20hrs, 25hrs and 30hrs available.**
**Start Date: 170225**
Are you someone who likes solving problems? Maybe you like gaming or tinkering
with technology? If so, you have transferrable skills to success in a Customer
Service Technical role with EE.
##
Why not use your skills to make a difference and join our Home Technical Team
in Cardiff. You’ll be talking over the phone to customers with all sorts of
broadband tech-related queries. You could be helping someone with a simple
router question or something that needs a bit more work and ownership, you’ll
be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally
helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE,
this opportunity is designed with flexibility in mind. We’re here to support
you in being successful, meaning we’ll do everything we can to make sure you
don’t miss that appointment, or can look after your family in an emergency.
Just a few ways we’re doing this include giving you the opportunity to
schedule your own breaks and banking time, and the option of occasional home
working.
##
**What’s in it for you?**
* Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us
* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
* Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
* Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
* Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
* Volunteering days, so you can give back to your local community
* Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and
tailored training to help you build a lasting career. What are you waiting
for?
Technical Support Specialist (Apply in minutes) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (Apply in minutes)
✨Tip Number 1
Familiarize yourself with common broadband and tech-related issues. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be helping customers with their queries, being clear and calm in your explanations is key.
✨Tip Number 3
Show your enthusiasm for technology and customer service during your interactions. Employers love candidates who are genuinely interested in the role and the company.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations or difficult customers. Sharing specific examples can highlight your ability to remain calm and supportive under pressure.
We think you need these skills to ace Technical Support Specialist (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Support Specialist position. Tailor your application to highlight how your problem-solving abilities and interest in technology align with the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention any relevant experiences, even if they are not directly related to technical support, to demonstrate your transferable skills.
Highlight Relevant Skills: In your CV, emphasize skills such as communication, problem-solving, and relationship-building. These are crucial for a customer service role and will help you stand out to the hiring team.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to troubleshoot or help someone with a technical issue.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as this will be key in your role.
✨Express Your Willingness to Learn
The company values helpfulness and a calm demeanor over specific experience. Make sure to convey your eagerness to learn and adapt, emphasizing that you're open to training and development opportunities.
✨Highlight Your Flexibility
With the role designed for flexibility, share any experiences that demonstrate your adaptability. Discuss how you manage your time and responsibilities, especially if you have commitments outside of work.
