At a Glance
- Tasks: Drive sales and build relationships with small UK SME customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounted products.
- Other info: Flexible work culture with opportunities for personal and professional growth.
- Why this job: Make an impact by helping customers while achieving your sales targets in a dynamic environment.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success in Swindon employer: EE
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a strong focus on employee development, a vibrant work culture, and opportunities for career advancement, BT fosters an environment where Sales Advisors can thrive while making meaningful contributions to customer success in the dynamic UK SME market.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success in Swindon
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into BT’s products and services. This way, you can show off your knowledge and how you can help customers with their needs.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, being able to listen and respond effectively is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Be ready to share your sales successes! Think of examples where you've hit targets or turned a tough situation around. This will show that you're driven and can thrive in a target-driven environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at StudySmarter!
We think you need these skills to ace Sales Advisor - Customer Success in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear, concise, and engaging. Use language that showcases your ability to listen and influence, just like you would in a customer interaction.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience in sales and customer service. Mention specific examples of how you've met targets or built relationships with customers, as this will resonate with us.
Be Data Savvy:Since we love data-driven decisions, make sure to mention any experience you have with IT systems, databases, or sales tools. Highlighting your comfort with technology will show us you're ready to keep everything organised and up to date.
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to let your personality shine through! A touch of authenticity can make your application stand out. Remember, we’re looking for someone adaptable and willing to learn, so show us your enthusiasm!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to the role. Familiarise yourself with how these products can meet the needs of SME customers.
✨Practice Your Communication Skills
As a Sales Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend or family member to get comfortable with guiding conversations and influencing decisions.
✨Showcase Your Sales Experience
Even if you don’t have extensive sales experience, think of examples from previous roles where you’ve successfully influenced others or met targets. Be ready to discuss how you approached these situations and what the outcomes were, as this will highlight your potential.
✨Be Ready for Target-Driven Questions
Expect questions about how you handle targets and KPIs. Prepare specific examples of how you've achieved or exceeded goals in the past. This will show that you’re motivated and driven, which is exactly what they’re looking for in a candidate.
