At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join a supportive team at EE in Swansea.
- Benefits: Starting salary of £25,087, rising to £25,684, plus uncapped commission.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships.
The predicted salary is between 21000 - 25000 € per year.
Full time: Permanent
Salary: 25,087 rising to 25,684 at 9 months in role, plus uncapped commission
Location: Swansea Contact Centre
Address: The Strand, Swansea, SA1 2AB
Why this job matters
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time.
What's in it for you?
- A great starting salary of 25,087 rising to 25,684 at 9 months in role, plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Immediate Start Call Centre Operative in Swansea employer: EE
EE is an exceptional employer that prioritises employee well-being and career development, making it an ideal place for those seeking a fulfilling role as a Call Centre Operative in Swansea. With a competitive salary structure, flexible working arrangements, and comprehensive benefits including 24/7 access to a GP and generous family leave policies, EE fosters a supportive work culture that encourages personal growth and community involvement. Join a dynamic team where your skills are valued, and you can truly make a difference in enhancing customers' digital lives.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate Start Call Centre Operative in Swansea
✨Tip Number 1
Get to know the company before your interview! Research EE's values and culture so you can show how you fit in. This will help you connect with the interviewer and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this is a call centre role, try making mock calls with friends or family. Focus on being friendly and engaging, just like you would with customers at EE.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're genuinely interested in the role and helps you figure out if it's the right fit for you. Think about what you want to know about the team and the training process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at EE.
We think you need these skills to ace Immediate Start Call Centre Operative in Swansea
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any relevant experience in customer service or sales, and how you can enhance our customers' digital lives.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Be Ready for Role-Play
Expect some role-playing scenarios during the interview. Practice responding to common customer queries or objections. This will not only demonstrate your ability to think on your feet but also show that you're prepared for the real deal.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
