Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join a supportive team at EE, known for its flexible work culture.
- Benefits: Earn £12.82 per hour plus bonuses, with great family leave and healthcare options.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships are welcome.
- Other info: Enjoy a vibrant team culture and opportunities for career growth.
Full time: Permanent
Salary: 25,087 rising to 25,684 after 9 months in role, plus uncapped commission
Location: Swansea Contact Centre
Address: The Strand, Swansea, SA1 2AB
Why this job matters
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.
We don't do hard sales. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time.
What's in it for you?
- A great starting hourly rate of 12.82 per hour, plus incentives and bonuses
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Work from home - Part Time in Swansea employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from home - Part Time in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can build relationships with customers. Be yourself and let your natural charm shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what it takes to succeed at EE.
We think you need these skills to ace Customer Service Advisor - Work from home - Part Time in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can connect with people, just like we do at StudySmarter.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know what makes you unique and how your life experiences have prepared you for this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, these experiences are valuable!
✨Emphasise Flexibility
Highlight your ability to adapt to different situations, especially since the role offers flexibility. Share any experiences where you've successfully managed your time or adjusted your schedule to meet personal or professional commitments.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about training opportunities or how the team supports each other in achieving success.