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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join a supportive team at EE in Swansea.
- Benefits: Competitive salary, uncapped commission, and flexible working options.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships.
- Other info: Great career development opportunities and a vibrant team culture.
The predicted salary is between 25087 - 25684 £ per year.
Full time: Permanent
Salary: £25,087 rising to £25,684 after 9 months in role, plus uncapped commission
Location: Swansea Contact Centre
Address: The Strand, Swansea, SA1 2AB
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Support Agent in Swansea employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Support Agent in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your personality! When you're chatting with potential employers, let your confidence shine through. They want to see that you can connect with people, so don’t be afraid to be yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for in a candidate.
We think you need these skills to ace Contact Centre Support Agent in Swansea
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we value authenticity!
Tailor Your Application: Make sure to customise your application for the Contact Centre Support Agent role. Highlight any relevant skills or experiences that show you can connect with customers and handle conversations confidently. This will help us see why you’re a great fit!
Show Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! In your application, express why you want to join our team and how you can contribute to enhancing our customers' digital lives. Your passion can really make you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you’re familiar with EE’s products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it’s negotiating with family or helping friends, these experiences are valuable!
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Ask questions and respond thoughtfully to their prompts. This shows that you’re not just a talker but also someone who values communication.
✨Emphasise Flexibility
Highlight your ability to adapt to different situations, especially since the role offers flexibility. Share any experiences where you’ve successfully managed your time or adjusted to changing circumstances, as this aligns with what EE values.