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- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Competitive salary, online GP access, family leave, and huge discounts on products.
- Other info: Flexible working options and great career development opportunities.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just be helpful and calm.
The predicted salary is between 26116 - 26738 £ per year.
Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: June 2026 onwards
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Washington) in Sunderland employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Washington) in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you’d handle different situations during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see the real you, so don’t be afraid to let your personality shine through. Share your passion for technology and problem-solving, as this is what they’re really looking for in a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier for you to land that dream role.
We think you need these skills to ace Customer Service Advisor (Washington) in Sunderland
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself: We’re looking for genuine, helpful people. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Mention how your background fits into the Customer Service Technical role and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband and tech-related terms. Even if you’re not a tech whiz, understanding common issues like router setups or connectivity problems will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved a problem or helped someone out. This could be anything from fixing a friend's computer to resolving a tricky situation at work. Highlighting these skills will show that you can handle customer queries effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Customer Service Advisor role. You might want to practice summarising what the interviewer says to show you’re engaged and understand their points.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, be ready to discuss how you connect with others. Share stories that highlight your calmness and helpful nature, as these traits are key to succeeding in this position.