At a Glance
- Tasks: Join our team to sell EE Mobile and BT Broadband, helping customers thrive.
- Company: Be part of BT, a pioneering tech company with a purpose-driven mission.
- Benefits: Enjoy competitive salary, generous leave, and world-class training opportunities.
- Other info: Diverse and inclusive workplace where everyone can succeed.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Customer-focused, resilient, and excellent communication skills are key.
The predicted salary is between 27835 - 27835 € per year.
Join BT as a Business Sales Advisor in our Inbound Acquisitions Team, selling EE Mobile & BT Broadband.
Location: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £27,835.00 + 30% OTB
Hours: Full Time, 37.5 hours per week
Shifts: Monday-Friday with shifts falling between 8am-7pm
Why BT? We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we are a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why this role matters: We’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast-paced, performance driven environment. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. We are at a very exciting point in our growth journey in Desk Based Sales (SME) and there has never been a better time to join us. We sit within Business and Public Sector, which means you will be part of a 12,000 person strong organisation, one that we will be continuing to strengthen and grow over the coming months. Of course, we’ll provide comprehensive training to successful candidates where you’ll be given the skills to showcase the full range of BT products and services to help us retain and acquire new customers.
What you’ll be doing: You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by inbound calls as part of a specific campaign and in accordance with business requirements. You will need to be resilient to build a pipeline, responding to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
What skills you’ll need:
- Customer focused - the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.
- Creative in approach to generating revenue.
- Excellent communication skills - knows how to demonstrate, promote and sell.
- Be passionate, ambitious, resilient and driven in your career.
- Ability to build strong relationships with customers and colleagues at all levels.
Benefits:
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 22 days annual leave (not including bank holidays), increasing with service.
- 24/7 private virtual GP appointments for UK colleagues.
- 2 weeks carers leave.
- World-class training and development opportunities.
- Option to join BT Shares Saving schemes.
Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Business Sale Advisor in Sunderland employer: EE
BT is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive and grow. With comprehensive training, generous benefits including a robust pension scheme and enhanced family leave, and a commitment to diversity, BT empowers its staff to succeed in their careers while making a meaningful impact in the telecommunications industry. Located in Newcastle upon Tyne, this role as a Business Sales Advisor provides a unique opportunity to be part of a pioneering company that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sale Advisor in Sunderland
✨Tip Number 1
Get to know BT and its values! Before your interview, dive into what makes BT tick. Understanding their mission and culture will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! As a Business Sales Advisor, you'll need to sell yourself just as well as you sell their products. Prepare a brief introduction about yourself that highlights your skills and passion for sales. Keep it engaging and confident!
✨Tip Number 3
Show off your customer focus! Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about building relationships, so demonstrating your commitment to customer satisfaction is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Business Sale Advisor in Sunderland
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining BT and contributing to our mission. Share why you’re passionate about sales and how you can help us achieve our goals.
Tailor Your CV:Make sure your CV is tailored to the Business Sales Advisor role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and submit your application today!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand BT's products and services, especially EE Mobile and BT Broadband. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs.
✨Show Your Sales Skills
Prepare to demonstrate your sales abilities by thinking of examples from your past experiences where you've successfully acquired or retained customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Customer Focus
BT values customer satisfaction, so be ready to talk about how you prioritise customer needs. Share specific instances where you've gone above and beyond to ensure a positive customer experience.
✨Be Resilient and Positive
The role requires resilience in a fast-paced environment. During the interview, convey your ability to handle challenges and setbacks with a positive attitude. Share stories that highlight your determination and drive to succeed.
