Store Design Professional (Retail Designer)

Join EE as a Store Design Professional (Retail Designer) in London.

Why EE? Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At BT Group, we generate over £10 billion in revenue, offering enormous opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is ambitious yet achievable: to create a connection in every home in the UK by 2025.

Why this job matters: Our vision for EE Retail is to become the most personal customer-focused brand on the high street, and this job puts you at the centre of creating welcoming spaces that showcase the best of EE, creating tech-enabled personalised solutions to improve everyday lives. We’re looking for a creative and detail-oriented Retail Designer to help shape the future of our store environments and the next chapter for retail.

This role is perfect for someone who thrives on turning ideas into impactful customer experiences, balancing aesthetics with functionality, and collaborating across teams to deliver exceptional retail spaces.

What You’ll Be Doing:

• Develop innovative store designs that align with brand identity, business objectives, and enhance customer experience.
• Create compelling design presentations using 3D renders, fly-throughs, and mood boards for stakeholder approval.
• Plan store layouts for new openings, refurbishments, and minor works.
• Produce design packs and technical drawings for landlord approvals, planning submissions, and construction.
• Design and develop fixtures and fittings for new products and categories, balancing aesthetics, functionality, and cost.
• Maintain accurate records of store layouts, design standards, and project documentation in the central database.
• Monitor retail trends, competitor activity, and emerging technologies; share insights and best practices with the team.
• Work closely with internal teams (Property, Operations, Marketing) and external partners (manufacturers, contractors) to ensure designs meet regulatory requirements and reflect design intent.
• Manage relationships with landlords and suppliers to ensure timely approvals and quality execution.

What Skills You’ll Need:

• Strong 3D visualization skills and proficiency in design software: AutoCAD, Vectorworks, Twinmotion, Adobe Creative Suite (Photoshop, InDesign).
• Knowledge of building regulations, planning processes, and construction methods.
• Excellent communication and presentation skills for stakeholder engagement.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Passion for retail trends, customer experience, and sustainable design.
• Attention to detail and strong organisational skills to maintain documentation and records and manage database of drawings.

What Experience/Qualifications You’ll Need:

• A degree in Interior Design, Architecture, or related field.
• Proven Retail store design experience – 3-5 years.
• Experience of working with 3rd party manufacturers and fit out contractors to deliver projects on site.
• Experience of working on retail store roll-out programs.

Benefits:

• 10% on target bonus.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.

A Few Points To Note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.