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For Companies At a Glance
- Tasks: Help customers connect their products and solve queries over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Great salary, flexible hours, online GP, and generous family leave.
- Why this job: Make a real difference while developing your career in a dynamic environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy a vibrant team culture and opportunities for personal growth.
The predicted salary is between 22774 - 30662 £ per year.
Where: Stoke-on-Trent
Full time: Permanent
Salary: 26,968.00
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of 26,968.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Stoke (Stoke-on-Trent) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Stoke (Stoke-on-Trent)
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during your chat!
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and show off your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! EE is looking for someone who’s naturally helpful and calm. Don’t be afraid to let your personality shine through in your conversations. Authenticity goes a long way in building relationships!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor - Stoke (Stoke-on-Trent)
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. This is key for a Customer Service Advisor role, so let us see how you can make a difference!
Be Yourself: We want to know the real you! Don’t be afraid to show your personality in your written application. Whether you’re into gaming or tech, share what makes you tick and how that relates to helping customers.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention how your skills align with the role and why you’re excited about joining our Home Connections Team in Stoke.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s straightforward and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand what the Customer Service Advisor role entails. Familiarise yourself with EE's products and services, especially those related to home connections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since this role involves helping customers with their queries, think of examples from your past experiences where you've successfully solved problems. Whether it's tech-related or not, demonstrating your ability to stay calm and find solutions will impress the interviewers.
✨Be Personable
Customer service is all about building relationships. During the interview, focus on showcasing your friendly and approachable nature. Smile, maintain eye contact, and engage with the interviewer as if you were talking to a customer. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in how you can grow within the company.
