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- Tasks: Help customers connect their products and solve queries over the phone.
- Company: Join EE's Home Connections Team in Stoke for a supportive work environment.
- Benefits: Competitive salary, online GP access, family leave, and huge discounts on EE & BT products.
- Why this job: Make a difference while developing your career in a flexible and dynamic role.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Enjoy a great team culture with tailored training and career growth opportunities.
The predicted salary is between 26968 - 26968 £ per year.
Where: Stoke-on-Trent
Full time: Permanent
Salary: £26,968.00
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,968.00
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband, saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Stoke in Stoke-on-Trent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Stoke in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during your chat.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers, think of scenarios where you’ve solved issues before. Share these stories when you talk to them; it’ll show you’re a natural fit for the Customer Service Advisor role.
✨Tip Number 3
Be yourself! The job description mentions being naturally helpful and calm. So, let your personality shine through in your conversations. Authenticity goes a long way in making connections with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team, so make sure you get your name in the mix!
We think you need these skills to ace Customer Service Advisor - Stoke in Stoke-on-Trent
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's gaming, tech, or just everyday situations, we want to see how you tackle challenges!
Be Yourself: We’re looking for genuine, helpful people. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application: Make sure to align your skills and experiences with the job description. Mention how your background fits the Customer Service role and how you can contribute to our Home Connections Team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you understand what the Customer Service Advisor role entails. Familiarise yourself with EE's products and services, especially those related to home connections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since this role involves helping customers with their queries, think of examples from your past experiences where you've successfully solved problems. Whether it's tech-related or not, demonstrating your ability to stay calm and find solutions will impress the interviewers.
✨Be Personable
Customer service is all about building relationships. During the interview, focus on showcasing your friendly and approachable nature. Smile, maintain eye contact, and engage with the interviewer as if you were talking to a customer. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in how you can grow within the company.
