At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading mobile network provider with a supportive culture.
- Benefits: Competitive pay, flexible hours, online GP access, and generous family leave.
- Other info: Enjoy a great team culture and opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13928 - 17410 £ per year.
Location: Darlington Campus (Senhouse Road, Industrial Estate, Yarm Rd, Darlington DL1 4XW)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern: Fixed Monday–Friday evenings
- 20 hrs: 4:45pm – 9:00pm
- 25 hrs: 3:40pm – 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses
- 20 hrs: £13,928.53 → £14,260.27 annually
- 25 hrs: £17,410.67 → £17,825.33 annually
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor in Stockton-on-Tees employer: EE
EE is an exceptional employer located in Darlington, offering a flexible work environment that prioritises employee well-being and growth. With competitive pay, generous family leave policies, and a strong commitment to career development, employees are supported both personally and professionally. The vibrant team culture, combined with unique benefits like online GP access and volunteering days, makes EE a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Advisor in Stockton-on-Tees
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Be yourself! EE is looking for someone who’s naturally helpful and calm. Don’t be afraid to let your personality shine through in the interview – it’s all about building relationships!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it right there.
We think you need these skills to ace Part Time Customer Service Advisor in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. We want to see how your problem-solving abilities and customer service mindset can shine through!
Show Your Personality:Don’t be afraid to let your personality come through in your written application. We’re looking for someone who is naturally helpful and calm, so show us that side of you!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need there!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and their customer service values. Understanding their mission and how they support their employees will help you align your answers with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves helping customers with billing queries, think of examples from your past where you've successfully solved problems. Be ready to share these stories during the interview to demonstrate your ability to handle customer issues effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are genuinely interested in understanding the needs of customers, which is crucial for a Customer Service Advisor.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the job is the right fit for you.
