At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working options and opportunities for career growth await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Full time: Permanent
Address: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil. CF48 1DH
What’s in it for you:
- Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community
About the role:
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. This a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Call Centre Operator in Stevenage employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including access to a private GP, generous family leave, and paid volunteering days. Our vibrant work culture in Merthyr Tydfil fosters personal growth and development, ensuring that every team member has the support they need to thrive while making a meaningful impact on our customers' lives. Join us and experience a workplace where your contributions are valued and rewarded, all within a flexible environment that respects your personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in Stevenage
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your personality! When you're speaking with potential employers, let your enthusiasm shine through. They want to see how you connect with customers, so be yourself and let your energy come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Operator in Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Operator role. Highlight your communication skills and any previous customer service experience to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your previous roles have prepared you for this fast-paced environment.
Show Off Your Achievements:Don’t be shy about sharing your successes! Whether it’s hitting targets or providing exceptional service, let us know how you’ve made a difference in your past roles.
Apply Through Our Website:We want to make it easy for you to apply! Head over to our website to submit your application – it’s straightforward and ensures we get all your details right.
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to improve customer experiences. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Call Centre Operator, communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built relationships over the phone. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Adaptability
The role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you had to think on your feet or adjust your approach to meet customer needs. This will highlight your ability to thrive in a dynamic environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or career development paths at EE. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
