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- Tasks: Help customers connect their products and resolve queries over the phone.
- Company: Join EE's supportive Home Connections Team in Stoke.
- Benefits: Competitive salary, flexible working, healthcare, and discounts on EE & BT products.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Great team culture with opportunities for career growth and volunteering.
The predicted salary is between 26968 - 26968 £ per year.
Where: Stoke-on-Trent
Full time: Permanent
Salary: £26,968.00
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE. Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,968.00
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Stoke in Stafford employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Stoke in Stafford
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during your chat.
✨Tip Number 2
Practice your phone skills! Since you'll be talking to customers over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any queries that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped someone out or solved a tricky situation. This will demonstrate your natural helpfulness and calmness, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor - Stoke in Stafford
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. This is key for a Customer Service Advisor role, so let us know how you can bring that helpful attitude to the team!
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. Whether you’re into gaming or tech, share what makes you tick and how it relates to helping customers.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills or experiences that align with what we’re looking for, like building relationships or being calm under pressure.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our awesome team in Stoke!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at EE. Familiarise yourself with the key responsibilities, like guiding customers through their initial setup and addressing queries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Problem-Solving Skills
Since this role involves solving customer issues, think of examples from your past experiences where you've successfully resolved problems. Whether it's tech-related or not, showcasing your ability to stay calm and helpful under pressure will impress the interviewers.
✨Emphasise Your People Skills
Building relationships is crucial in customer service. Be prepared to discuss how you connect with others, whether it’s through previous jobs, volunteering, or even gaming communities. Highlighting your natural helpfulness and calm demeanour will resonate well with the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support work-life balance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
