At a Glance
- Tasks: Provide top-notch customer service and build relationships with clients over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Starting salary of £26,116, bonuses, healthcare, and flexible working options.
- Other info: Great team culture with opportunities for career growth and volunteering.
- Why this job: Make a real impact by helping customers find the right solutions.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 £ per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with all parents receiving 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
- On target commission available.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service, and you’ll already have the transferable skills to shine here.
You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Pro — Fast-Paced, Rewarding CSR in Southampton employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our Lancaster Sales Team fosters a vibrant work culture where your contributions are recognised, and you have the opportunity to develop your skills through tailored training and flexible working arrangements. With generous family leave policies, access to healthcare, and community volunteering days, we ensure that our employees feel valued and supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Pro — Fast-Paced, Rewarding CSR in Southampton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or hit a target. This will demonstrate your drive and determination, which are key for this fast-paced role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Pro — Fast-Paced, Rewarding CSR in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Pro role. Highlight your communication skills and any experience you have in fast-paced environments, as these are key to thriving with us at EE.
Showcase Your Customer Focus:In your application, emphasise how you put customers at the heart of your decisions. Share specific examples of how you've understood customer needs and provided solutions in previous roles – this will resonate with our values.
Be Authentic:Let your personality shine through in your written application. We want to see your energy and ambition, so don’t be afraid to express what makes you unique and why you’re excited about joining our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and its values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer-Centric Mindset
Since this role is all about putting customers first, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and adaptability, as these are key traits they’re looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice your responses to common situations, focusing on how you would resolve issues while keeping the customer’s needs at the forefront. This will demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
