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- Tasks: Engage with customers, understand their needs, and provide tailored solutions over the phone.
- Company: Join EE, a leading tech company focused on connecting people and enhancing lives.
- Benefits: Competitive salary, bonuses, private GP access, and generous family leave.
- Why this job: Make a real impact by helping customers find the perfect products and services.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours, career development support, and volunteering days.
The predicted salary is between 25087 - 25684 £ per year.
Where: Two locations available: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: March 2026 onwards
What’s in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work.
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks.
Contact Centre Agent in South Shields employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in South Shields
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you connect with the interviewers and demonstrate that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your past experiences relate to the role of a Contact Centre Agent. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about connecting with customers, so let your personality shine through and engage with the interviewer as if they were a customer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Contact Centre Agent in South Shields
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Contact Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested and have put in the effort!
Show Off Your Communication Skills: Since this role is all about connecting with customers, let your communication skills shine through in your written application. Use clear, concise language and make sure to convey your enthusiasm for helping others.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Share your passion for technology and how you can make a difference in customers' lives – it’ll help us see if you’re a good fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with us!
How to prepare for a job interview at EE
✨Know the Company
Before your interview, take some time to research EE and its values. Understand their mission to harness technology for better communication. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Contact Centre Agent, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Adaptability
This role requires the ability to adapt quickly in a fast-paced environment. Think of instances where you've had to adjust to changes or handle unexpected situations. Sharing these stories will highlight your flexibility and readiness to thrive in a dynamic setting.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or career development paths. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.