At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication.
- Company: Join BT, a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access and generous leave policies.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make an impact in a dynamic sales environment while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include customer contact activity, pipeline health and SOV/revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving/exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor (Solihull) employer: EE
At BT, we pride ourselves on being an exceptional employer, particularly for our Sales Advisors in Solihull. Our vibrant work culture fosters collaboration and innovation, while our tailored benefits package supports your personal and professional growth, ensuring you thrive both in and out of the workplace. With opportunities for career advancement and a commitment to employee wellbeing, BT is the ideal place for those seeking a rewarding and meaningful career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Solihull)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into BT’s products and services. This way, you can show off your knowledge and how you can help meet customer needs right from the get-go.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to listen and influence effectively is key. Try role-playing with a friend or family member to sharpen those skills.
✨Tip Number 3
Be ready to share your sales successes! Think of specific examples where you've hit targets or built strong customer relationships. This will help you stand out and show that you're driven by results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge!
We think you need these skills to ace Sales Advisor (Solihull)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Advisor role. Highlight your experience in sales and customer service, and show us how you can meet the needs of our SME customers.
Show Off Your Communication Skills:Since this role is all about effective communication, give us examples of how you've influenced or guided customers in the past. We want to see that you can convey messages clearly and confidently!
Be Data Savvy:Mention any experience you have with IT systems and databases. We love candidates who are comfortable using technology, so let us know how you've used these tools to support your sales efforts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding customers.
✨Familiarise Yourself with Sales Methodologies
Brush up on sales methodologies that are relevant to the role. Understanding how to landscape accounts and effectively question customers will show that you’re ready to hit the ground running and achieve those targets.
✨Show Your Adaptability
Be prepared to discuss times when you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and grow will resonate well with interviewers looking for someone who can thrive in a dynamic environment.
