At a Glance
- Tasks: Engage with SMB customers to enhance contract renewals and provide top-notch service.
- Company: Join a leading telecommunications company dedicated to customer satisfaction.
- Benefits: Enjoy 24/7 private GP access, equal parental leave, and a strong pension scheme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference by helping businesses thrive while developing your sales skills.
- Qualifications: Strong communication skills and experience in sales retention are essential.
The predicted salary is between 30000 - 40000 £ per year.
EE is looking for an EE Retentions Advisor in Northern Ireland, focusing on retaining and growing Small and Medium Business (SMB) customers. Responsibilities include proactively reaching out to customers to protect contracts, enhancing contract renewals, and supporting customer needs through quality service.
The ideal candidate will have strong communication skills and experience in sales retention.
Benefits include access to a 24/7 private GP, equalized paid parental leave, and a robust pension scheme.
SMB Retention & Growth Advisor (Outbound) employer: EE
EE is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in Northern Ireland. With benefits such as access to a 24/7 private GP, equalised paid parental leave, and a robust pension scheme, employees are empowered to thrive both personally and professionally. The company fosters an environment of continuous development, making it an ideal place for those seeking meaningful and rewarding careers in customer retention and growth.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Retention & Growth Advisor (Outbound)
✨Tip Number 1
Get to know the company inside out! Research EE's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your skills in sales retention can benefit SMB customers. Role-play with a friend or use our resources to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former EE employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and stand out from the crowd.
We think you need these skills to ace SMB Retention & Growth Advisor (Outbound)
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for the SMB Retention & Growth Advisor role, make sure your application highlights your ability to connect with customers. Use clear and engaging language to demonstrate how you can proactively reach out and support customer needs.
Tailor Your Experience:We want to see how your past experiences align with the responsibilities of this role. Be specific about your sales retention experience and any successes you've had in enhancing contract renewals. This will help us see why you're a great fit!
Be Personable:Remember, we’re looking for someone who can build relationships with our SMB customers. Inject a bit of your personality into your application to show us how you can connect on a personal level while still being professional.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at EE
✨Know Your SMBs
Familiarise yourself with the specific needs and challenges faced by small and medium businesses. Research common pain points in the industry and think about how you can address these in your role as a Retention & Growth Advisor.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication skills during the interview. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully retained customers in the past.
✨Highlight Your Sales Retention Experience
Be ready to discuss your previous experience in sales retention. Share specific strategies you've used to protect contracts and enhance renewals, and how these have positively impacted customer relationships.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company's approach to customer retention and growth. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
