At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication and relationship building.
- Company: Join BT, a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits including 24/7 online GP access, generous leave, and discounted products.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic sales environment while developing your skills and career.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Acqusition in Shirley employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in the Acquisition team. With tailored benefits that support your wellbeing and lifestyle, including access to a 24/7 online private GP and generous parental leave, we ensure our employees feel valued and empowered. Join us in a target-driven environment where your contributions directly impact our success, and enjoy opportunities for career advancement within a leading telecommunications company.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Shirley
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help their SME customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be influencing decision makers, role-play with a friend or family member to refine your pitch. The more comfortable you are, the better you'll connect with potential customers.
✨Tip Number 3
Stay organised! Keep track of your calls and customer interactions using sales tools. This not only helps you stay on top of your game but also shows your future employer that you’re detail-oriented and proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Sales Advisor - Acqusition in Shirley
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear and articulate. Use concise language and avoid jargon to ensure your message comes across effectively.
Tailor Your Application:Take the time to customise your application for the role. Highlight your relevant experience in sales and customer service, and explain how it aligns with the responsibilities outlined in the job description. This shows us that you understand what we're looking for!
Be Data Savvy:Since you'll be using IT systems and databases, mention any relevant experience you have with these tools in your application. We want to see that you're comfortable with technology and can keep things organised, especially when it comes to customer information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Brush up on BT's sales methodologies and procedures. Understanding how to landscape accounts and effectively question customers will show that you're ready to hit the ground running and achieve those targets.
✨Show Your Adaptability
Be prepared to discuss times when you've adapted to new methods or feedback in previous roles. Highlighting your willingness to learn and grow will resonate well with interviewers looking for someone who can thrive in a dynamic environment.
