At a Glance
- Tasks: Join our team to sell EE Mobile & BT Broadband and help customers thrive.
- Company: Be part of BT, a leading company in the telecoms industry with a vibrant culture.
- Benefits: Enjoy a competitive salary, generous leave, and world-class training opportunities.
- Other info: Diverse and inclusive workplace where everyone can shine.
- Why this job: Make an impact in a fast-paced environment while growing your sales skills.
- Qualifications: Customer-focused, resilient, and excellent communication skills are key.
The predicted salary is between 27835 - 27835 £ per year.
Join BT as a Business Sales Advisor in our Inbound Acquisitions Team, selling EE Mobile & BT Broadband.
Location: BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £27,835.00 + 30% OTB
Hours: Full Time, 37.5 hours per week
Shifts: Monday-Friday with shifts falling between 8am-7pm
Why this role matters
We’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast‑paced, performance‑driven environment. We are at a very exciting point in our growth journey in Desk Based Sales (SME) and there has never been a better time to join us. We sit within Business and Public Sector, which means you will be part of a 12,000‑person strong organisation, one that we will be continuing to strengthen and grow over the coming months. Of course, we’ll provide comprehensive training to successful candidates where you’ll be given the skills to showcase the full range of BT products and services to help us retain and acquire new customers.
What you’ll be doing
You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by inbound calls as part of a specific campaign and in accordance with business requirements. You will need to be resilient to build a pipeline, responding to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
What skills you’ll need
- Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.
- Creative in approach to generating revenue.
- Excellent communication skills – knows how to demonstrate, promote and sell.
- Be passionate, ambitious, resilient and driven in your career.
- Ability to build strong relationships with customers and colleagues at all levels.
Benefits
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 22 days annual leave (not including bank holidays), increasing with service.
- 24/7 private virtual GP appointments for UK colleagues.
- 2 weeks carer’s leave.
- World‑class training and development opportunities.
- Option to join BT Shares Saving schemes.
Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
Business Sale Advisor in Seaton Delaval employer: EE
BT is an exceptional employer, offering a vibrant work culture that fosters growth and development within the dynamic Inbound Acquisitions Team. Located in Newcastle upon Tyne, employees benefit from comprehensive training, a competitive salary with performance bonuses, and a range of family-friendly policies, ensuring a supportive environment for all. With a commitment to diversity and inclusion, BT empowers its staff to thrive while contributing to the exciting growth journey of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Sale Advisor in Seaton Delaval
✨Tip Number 1
Get to know BT and its products inside out! Familiarise yourself with EE Mobile and BT Broadband offerings so you can confidently discuss them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your sales pitch! Role-play common customer scenarios with a friend or family member. This will help you refine your communication skills and prepare you for those inbound calls where you'll need to impress potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and what they value in a Business Sales Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our dynamic team at BT.
We think you need these skills to ace Business Sale Advisor in Seaton Delaval
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sales and customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers and being part of our dynamic team.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements in sales and customer relations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Business Sales Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you’re familiar with BT’s products and services, especially EE Mobile and BT Broadband. This will help you answer questions confidently and show your passion for what they offer.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully acquired or retained customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your sales achievements.
✨Demonstrate Customer Focus
Be ready to discuss how you prioritise customer satisfaction. Think of specific instances where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's requirements.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics or growth opportunities within BT. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
