At a Glance
- Tasks: Engage with customers over the phone to help them choose the right products.
- Company: Join EE, a tech-driven company transforming lives through connectivity.
- Benefits: Enjoy a competitive salary, flexible working, and discounts on EE & BT products.
- Other info: Complete a Level 2 NVQ in Customer Service as part of your apprenticeship.
- Why this job: Make a meaningful impact in a fun environment while developing your career.
- Qualifications: No sales experience needed; just bring resilience and a drive to succeed.
The predicted salary is between 12900 - 15100 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Sales Operator in Birmingham employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Located in the heart of Merthyr Tydfil, our Sales Apprenticeship provides comprehensive training, a supportive community, and numerous benefits including a competitive salary, flexible working options, and opportunities for career advancement through our Aspire programme. Join us to make a meaningful impact while enjoying a range of perks designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operator in Birmingham
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview process.
✨Tip Number 2
Practice your communication skills. Since the role involves talking to customers over the phone, being able to articulate your thoughts clearly and build rapport is crucial. Consider role-playing with a friend or family member to refine your approach.
✨Tip Number 3
Showcase your resilience and drive. Think of examples from your past experiences where you’ve overcome challenges or met targets. This will demonstrate to us that you have the right mindset for a sales environment.
✨Tip Number 4
Research the company culture at EE. Understanding our commitment to diversity and community can help you align your values with ours, making it easier to express why you’d be a great fit during your conversations with us.
We think you need these skills to ace Sales Operator in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what EE is looking for in a Sales Operator. Highlight key skills such as relationship building, resilience, and target achievement in your application.
Tailor Your CV:Make sure your CV reflects your relevant experiences and skills that align with the Sales Operator role. Emphasise any customer service or sales-related experiences, even if they are informal.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention why you want to join EE specifically and how you can contribute to their team.
Showcase Your Personality:EE values a personal environment, so let your personality shine through in your application. Use a friendly tone and express your enthusiasm for connecting with people and helping them find the right products.
How to prepare for a job interview at EE
✨Show Your People Skills
As a Sales Operator, your ability to connect with people is crucial. During the interview, share examples of how you've built relationships in previous roles or situations. Highlight your communication skills and your understanding of customer needs.
✨Demonstrate Resilience
The role requires someone who is resilient and driven. Be prepared to discuss challenges you've faced in past experiences and how you overcame them. This will show that you can handle the fast-paced environment at EE.
✨Research EE and Its Products
Familiarise yourself with EE's products and services before the interview. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to the team and assist customers effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the company. You might inquire about the training process for the apprenticeship or opportunities for career progression within EE.
