At a Glance
- Tasks: Engage with small businesses to drive sales and build lasting relationships.
- Company: Join BT, a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Flexible benefits, 24/7 online GP access, and generous parental leave.
- Other info: Opportunity for career growth in a supportive and adaptable workplace.
- Why this job: Make an impact in a dynamic sales environment while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- To drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice. May sell products across multiple towers to the same customer if required to meet their needs.
- Develop successful, sustainable, and profitable relationships within the defined account base. Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Following BT sales methodology and procedures to retain, develop and grow business such as; effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs. Targets may include; customer contact activity, pipeline health and SOV/ revenue growth.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Sales Advisors in Tipton. With tailored benefits such as 24/7 access to a private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Join us to thrive in a target-driven environment where your contributions directly impact the success of small UK SME customers, all while enjoying a flexible benefits package designed to suit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help their SME customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to listen and influence effectively is key. Try role-playing scenarios with friends or family to sharpen those skills before the interview.
✨Tip Number 3
Show off your sales experience! Even if it’s not extensive, highlight any achievements or targets you've smashed in previous roles. We love seeing that drive and ambition, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about effective communication, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your ability to influence and guide through your writing.
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant sales experience or customer service skills that demonstrate you can thrive in a target-driven environment.
Be Data Savvy:Mention any experience you have with IT systems or databases. We love candidates who are comfortable using technology, so if you've got the skills, flaunt them! It shows you're ready to keep our sales tools organised and up to date.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also show your potential employer that you're genuinely interested in the role and can effectively meet customer needs.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practise articulating your thoughts clearly and concisely. You might want to role-play common sales scenarios with a friend or family member to get comfortable with influencing and guiding conversations.
✨Familiarise Yourself with Sales Methodologies
Research BT's sales methodologies and be prepared to discuss how you would apply them in real-life situations. Understanding effective questioning techniques and how to landscape accounts will give you an edge during the interview.
✨Show Your Target-Driven Mindset
Be ready to share examples from your past experiences where you've met or exceeded targets. Highlight your motivation and how you organise your workload to achieve results. This will demonstrate that you thrive in a target-driven environment, which is crucial for this role.
