At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Starting salary of £26,116, bonuses, online GP access, and flexible working.
- Other info: Enjoy a supportive team culture with tailored training and career growth opportunities.
- Why this job: Make a genuine difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work up front.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
- On target commission available.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
We’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferable skills to shine here.
You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to ensure you don’t miss the moments that matter most.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Customer Service Representative in Royal Tunbridge Wells employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise your well-being and career growth. Our Lancaster Sales Team fosters a vibrant work culture where collaboration and recognition are key, alongside tailored training and flexible working options to help you thrive both personally and professionally. With opportunities for meaningful community engagement and generous family leave policies, EE is committed to supporting you every step of the way in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be a pro at chatting with customers. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during calls.
✨Tip Number 3
Show off your adaptability! In a fast-paced environment like this, being able to think on your feet is key. Prepare examples from your past experiences where you had to adapt quickly to changes or challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your communication skills and any relevant experience that shows you can put customers first – we want to see how you can make a difference!
Show Your Passion:Let your enthusiasm shine through in your application! We love candidates who are genuinely excited about helping customers and making their lives better. Share examples of how you've gone above and beyond in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their customer service philosophy. Understand their products and services, and think about how you can contribute to their mission of putting customers at the heart of every decision.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built relationships. Practise articulating these stories clearly and confidently.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changing situations in previous jobs. Think of specific instances where you had to think on your feet or adjust your approach to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company culture. Ask about training opportunities or how success is measured in the team. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
