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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join EE, a leading tech company focused on connecting people.
- Benefits: Competitive salary, uncapped commission, private healthcare, and generous leave policies.
- Why this job: Make a real impact by helping customers find the perfect products.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible working hours and opportunities for career development.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: February 2026 onwards
*Please note, the shift pattern for our February intake will be working 12 hour shifts over 3 or 4 days per week.
What's in it for you:
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carers Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalized maternity, paternity, and adoption leave 18 weeks full pay and 8 weeks half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Ongoing support to help you grow your skills and develop
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Paid time off to give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
About the role:
If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.
This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed and where your results are recognized and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Newcastle Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.
You’ll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.
Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.
Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne) in Royal Leamington Spa employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne) in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research EE and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing with a friend or family member. This will help you feel more confident when it comes to handling calls and building relationships.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it's really like to work at EE. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission (Newcastle upon Tyne) in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since this role is all about connecting with customers, let your communication skills shine through in your application. Use clear and engaging language to demonstrate how you can build relationships and provide excellent service.
Be Honest About Your Experience: Don’t be afraid to share your past experiences, even if they’re not directly related to a contact centre. We value transferable skills, so if you've thrived in fast-paced environments or have a knack for problem-solving, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at EE
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Contact Centre Agent at EE involves. Familiarise yourself with the job description and think about how your previous experience aligns with the responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Contact Centre Agent, communication is key. During the interview, practice clear and concise responses. Use examples from your past roles where you've successfully communicated with customers or resolved issues. This will demonstrate your ability to connect with customers and provide excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific customer situations. Think of examples where you've had to adapt quickly or resolve conflicts. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
✨Emphasise Your Team Spirit
EE values collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that highlight your ability to support colleagues, share ideas, and celebrate successes together. This will show that you're not just focused on individual performance but also on contributing to the team's success.