At a Glance
- Tasks: Drive sales and build relationships with small UK SME customers through calls and effective communication.
- Company: Join a leading telecom company focused on customer success and innovation.
- Benefits: Tailored benefits, including 24/7 online GP access, generous leave, and discounts on products.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make an impact by helping customers while achieving your sales targets in a dynamic environment.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements.
The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively retain, acquire and upsell customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to retain & grow existing customers & also acquire new customers in 10-100 customer segment.
- Sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What you'll need to succeed
Essential- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Customer Success in Rowley Regis employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in Customer Success. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees feel valued and supported. Our commitment to employee wellbeing and career progression makes BT an ideal place for those seeking meaningful and rewarding employment in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Customer Success in Rowley Regis
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down your pitch. Being able to listen and respond effectively is key in sales, so make sure you’re comfortable with that.
✨Tip Number 3
Don’t shy away from using tech! Familiarise yourself with CRM systems and other tools you might use. The more data-savvy you are, the better you’ll be at managing customer relationships and hitting those targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Let’s get you started on this journey!
We think you need these skills to ace Sales Advisor - Customer Success in Rowley Regis
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear and articulate. Use concise language and structure your thoughts well to demonstrate your ability to convey messages effectively.
Tailor Your Application:We want to see how you fit into our team! Take the time to tailor your application to the role. Highlight your relevant experience in sales and customer service, and show us how you can help us achieve our targets and KPIs.
Be Data Savvy:Since you'll be using IT systems and databases, mention any relevant experience you have with these tools in your application. Show us that you're comfortable with technology and can keep customer information organised and up to date.
Express Your Willingness to Learn:We're looking for adaptable candidates who are eager to learn. In your application, share examples of how you've taken feedback on board or tried new methods in previous roles. This will show us that you're ready to grow with us!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with influencing and guiding conversations.
✨Showcase Your Customer Service Mindset
Be prepared to discuss how you approach customer wants and needs. Think of examples where you've successfully set expectations or provided solutions. This will highlight your customer service skills and adaptability.
✨Demonstrate Your Target-Driven Attitude
Since this role thrives in a target-driven environment, come ready to share your past experiences with achieving or exceeding targets. Highlight your motivation and how you organise your workload to maximise outcomes.
