At a Glance
- Tasks: Drive sales by acquiring and retaining SME customers through effective communication.
- Company: Join a leading telecom company with a focus on innovation and customer satisfaction.
- Benefits: Tailored benefits, including 24/7 online GP access and generous parental leave.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make an impact in a target-driven environment while building valuable customer relationships.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the role
The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound dialler call, inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively, and appropriately in accordance with defined processes and procedures.
What you will be doing
- Work with a defined account base of small SME customers, who typically have single sites and relatively simple order needs.
- Ensure an understanding of BT’s products and services to be able to effectively acquire customers and ensure that the customer’s needs are being appropriately met.
- Drive outbound calls to acquire new customers in 0-49 customer segment.
- Typically sell BT & EE’s standard products – across mobile, connectivity, and IP voice.
- Develop successful, sustainable, and profitable relationships within the defined account base.
- Use strong communication and influencing skills to build relationships with key customer contacts and decision makers.
- Follow BT sales methodology and procedures to retain, develop and grow business such as effective questioning to landscape accounts.
- Thrive in a target driven, customer facing environment in order to achieve targets and KPIs.
- Keep sales tools and systems up to date and well organized with accurate customer information, to support effective decision making and to comply with GDPR.
- Identify both new business opportunities and growth opportunities within the account base.
- Influence decision makers to make timely decisions that help us achieve the business outcomes.
What skills you'll need to succeed
Essential
- Confident and effective communicator – able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages – previous experience with databases, data savvy, emails and UC such as Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes taught during training, flexible to try new methods when guided to do so.
- Experience in a sales environment.
Desirable
- Track record of achieving / exceeding targets – motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Sales experience is advantageous – although not essential, being willing to learn, driven and ambitious goes a long way.
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Sales Advisor - Acqusition in Rowley Regis employer: EE
At BT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development for our Sales Advisors in the Acquisition team. With tailored benefits such as access to a 24/7 online private GP, generous parental leave, and a market-leading pension scheme, we ensure our employees' wellbeing is a top priority. Join us in a target-driven environment where your contributions directly impact the success of small UK SME customers, and enjoy the opportunity to thrive in a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Acqusition in Rowley Regis
✨Tip Number 1
Get to know the company inside out! Research BT and EE’s products and services so you can chat confidently about how they meet customer needs. This will help you stand out during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to listen and influence effectively is key. Try role-playing scenarios with friends or family to get comfortable with different customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Sales Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team!
We think you need these skills to ace Sales Advisor - Acqusition in Rowley Regis
Some tips for your application 🫡
Show Off Your Communication Skills:As a Sales Advisor, you'll need to be a confident communicator. Make sure your written application reflects this by being clear, concise, and engaging. Use language that showcases your ability to listen and influence, just like you would in a customer interaction.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in sales and customer service. Mention specific skills that align with the job description, like your adaptability and willingness to learn.
Highlight Your Achievements:If you've got a track record of hitting targets or exceeding expectations, shout about it! Use numbers and examples to demonstrate your success in previous roles. This will show us that you're driven and motivated, which is exactly what we’re looking for.
Apply Through Our Website:We want to make the application process as smooth as possible for you. So, make sure to apply through our website! It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team.
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT’s products and services. This will not only help you answer questions confidently but also demonstrate your commitment to meeting customer needs effectively.
✨Practice Your Communication Skills
As a Sales Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common sales scenarios with a friend to get comfortable with influencing and guiding conversations.
✨Showcase Your Customer Service Mindset
Be prepared to discuss how you approach customer interactions. Think of examples where you've successfully met customer needs or resolved issues. This will highlight your awareness of customer service skills, which are essential for this role.
✨Demonstrate Your Target-Driven Attitude
Since the role is target-driven, come ready to share your past experiences with achieving or exceeding targets. Highlight specific instances where your motivation and organisation helped you succeed, as this will resonate well with the interviewers.
