At a Glance
- Tasks: Be the voice of BT, helping small and medium businesses thrive with tailored solutions.
- Company: Join a leading telecom company known for innovation and customer trust.
- Benefits: Flexible benefits, including healthcare, gym memberships, and generous leave policies.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by building relationships and supporting business success.
- Qualifications: Strong communication skills and sales experience are essential.
The predicted salary is between 30000 - 40000 € per year.
In this role, you'll be the voice of BT for our small and medium business customers – building genuine connections and providing solutions that make a real difference to their success. Every conversation matters; whether you're responding to an inbound enquiry or reaching out as part of an outbound campaign, you'll take the time to understand each customer's needs and challenges before recommending the right BT or EE Business products for them.
You'll combine your natural communication skills with your existing sales experience to spot opportunities, tailor solutions, and deliver results that meet – and often exceed – your targets. Above all, you'll ensure every interaction is a positive one, creating a customer experience that reflects BT's reputation for trust, expertise and innovation.
You'll deliver defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an inbound blend or outbound call as part of a specific campaign and in accordance with business requirements. You will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The Customer Growth Advisor plays a key role in retaining and growing our small and medium business customers.
The role is a blend of inbound calls and/or outbound-focused, engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The outbound team may also provide inbound support during peak demand, ensuring customers receive timely, high-quality service.
This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value-led conversations and supporting key customer programmes, the role plays a direct part in strengthening long-term customer relationships while supporting wider transformation and efficiency goals.
What you will be doing
- Support inbound call volumes during busy periods and make outbound dialler calls in quieter times.
- Identify upsell and cross-sell opportunities aligned to customer needs efficiently and professionally.
- Take ownership of issues through to resolution, using correct processes.
- Deliver a consistent customer experience across inbound and outbound activity.
Customer & Process Excellence
- Maintain accurate customer records and contact details.
- Follow all sales, compliance, and data protection requirements.
- Use CRM and sales systems correctly at all times.
- Escalate risks, complaints, or vulnerabilities appropriately.
- Work closely with wider teams to resolve issues and improve outcomes.
Outbound Customer Growth
- Proactively contact existing SMB customers to protect customers at risk of churn.
- Support contract renewals and retention activity.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Hold confident, value-based conversations focused on long-term customer outcomes.
- Clearly explain products, pricing, and contract terms.
- Ensure customers receive correct information and documentation before orders are placed.
Performance & Collaboration
- Deliver against agreed performance measures, including quality, retention, and growth.
- Actively engage in coaching, feedback, and development sessions.
- Support a "one team" culture by sharing best practice and helping colleagues.
What skills you'll need to succeed
Essential
- Strong communication and listening skills.
- Confidence handling objections and challenging conversations.
- Ability to balance customer needs with commercial outcomes.
- High attention to detail and strong compliance mindset.
- Comfortable working across inbound and outbound activity.
Desirable
- Experience in outbound or inbound sales and retention.
- Experience working with SMB or business customers.
- Knowledge of telecoms or B2B services.
- Experience using CRM and sales.
Benefits
Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalized maternity, paternity, and adoption leave – 18 weeks' full pay and 8 weeks' half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
- You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales/Business Advisor in Renfrew employer: EE
BT is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a comprehensive benefits package tailored to individual lifestyles. With a strong focus on fostering a collaborative work culture, employees are encouraged to engage in coaching and development opportunities, ensuring they thrive in their roles as Sales/Business Advisors. Located in a dynamic environment, BT provides a platform for meaningful customer interactions, allowing you to make a real impact while enjoying market-leading perks such as flexible leave options and access to healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Sales/Business Advisor in Renfrew
✨Tip Number 1
Get to know the company inside out! Research BT and their products so you can have informed conversations. This will help you tailor your pitch and show that you're genuinely interested in helping their customers.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling objections and challenging conversations. The more you practice, the more confident you'll be during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of sales and customer growth.
We think you need these skills to ace Sales/Business Advisor in Renfrew
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in sales and customer service.
Tailor Your Application:Make sure to customise your application for the Sales/Business Advisor role. Highlight your relevant experience and skills that match the job description. We love seeing how you can connect with our small and medium business customers!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements. Avoid fluff – we want to know exactly how you can contribute to our team!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at EE
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of BT and EE's products. Familiarise yourself with their features, benefits, and how they can solve customer problems. This will help you demonstrate your ability to tailor solutions during the interview.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding the underlying needs. Reflect back what you hear and ask clarifying questions to demonstrate your communication skills and customer-centric approach.
✨Prepare for Objection Handling
Expect to discuss challenging scenarios where customers might object or express concerns. Prepare examples from your past experiences where you've successfully navigated objections. This will showcase your confidence and ability to balance customer needs with commercial outcomes.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be ready to share examples of how you've worked effectively in a team. Highlight any instances where you've shared best practices or supported colleagues, as this aligns with the 'one team' culture they value.
