At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Starting salary of £26,116, bonuses, online GP access, and generous family leave.
- Other info: Flexible working options, career development support, and a vibrant team culture.
- Why this job: Use your people skills to make a real difference in customers' lives while growing your career.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Start Date - 06/07/2026
Shift Pattern is Full Time
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.
What are you waiting for?
Call Centre Agent in Redruth employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those looking to thrive in a supportive environment. With a strong focus on personal development, competitive salaries, and generous benefits such as market-leading family leave and access to healthcare, employees in Truro can enjoy a fulfilling career while balancing their personal lives. Join our vibrant team where your skills are valued, and you can make a real impact on customers' digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Redruth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with talking to customers and handling different situations.
✨Tip Number 3
Show off your personality! When you're on the phone, let your confidence shine through. Remember, it’s all about building relationships, so be yourself and connect with the customer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for.
We think you need these skills to ace Call Centre Agent in Redruth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we’re looking for confident talkers who can build relationships!
Tailor Your Application:Make sure to customise your application to highlight the skills that match the job description. If you've got experience in customer service or sales, shout about it! We love seeing how your background fits with what we do at StudySmarter.
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points if needed and make sure your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team culture right there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about talking to customers, be ready to demonstrate your communication skills. Think of examples from your life where you've successfully built relationships or resolved conflicts. This will show that you have the transferrable skills needed for the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a key skill for a Call Centre Agent, and showing it off in your interview will impress them!
✨Be Yourself
EE values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they relate to the role. Remember, they’re looking for someone who can connect with customers, so being genuine is a big plus!
