At a Glance
- Tasks: Help customers find the right solutions and build lasting relationships over the phone.
- Company: Join EE, a leading tech company with a vibrant team culture.
- Benefits: Great salary, bonuses, flexible working, and extensive family leave.
- Other info: Enjoy volunteering days and tailored training to boost your career.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 06/07/2026
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including Mobile and Broadband.
- Support in carving your own career path with opportunities for development.
- Season Ticket Travel Loan for upfront travel costs to work.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental for you and your family.
About the role
If you’re someone who puts customers at the heart of every decision, understanding their needs and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.
At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – allowing you to plan your own breaks or bank time off to ensure you don’t miss important moments.
Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Radcliffe employer: EE
At EE, we pride ourselves on being an exceptional employer, offering a competitive starting salary with uncapped commission potential and a wealth of benefits including 24/7 online GP access, generous family leave, and substantial discounts on products. Our vibrant team culture fosters personal growth and career development, ensuring that every employee has the support they need to thrive in a fast-paced environment. Located in the heart of Lancaster, we provide flexible working options and opportunities for community engagement, making us a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Radcliffe
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the call centre industry. A personal recommendation can make all the difference when you're trying to land that job.
✨Tip Number 2
Practice your pitch! Before you hit that apply button, rehearse what you’d say in an interview. Focus on your communication skills and how you can put customers at the heart of every decision – just like they want!
✨Tip Number 3
Show off your adaptability! In a fast-paced role like this, being able to adjust to different situations is key. Think of examples from your past experiences where you’ve thrived under pressure and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference with us at EE.
We think you need these skills to ace Call Centre Agent - Uncapped Commission (Saint Nicholas Arcades) in Radcliffe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Agent role. Highlight any customer service experience and communication skills, as these are key to succeeding in this position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about working with customers and how you can contribute to our team. Be genuine and let your personality shine through – we want to get to know the real you!
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements and results. Did you exceed targets or receive positive feedback? Share those stories to demonstrate your drive and determination.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at EE!
How to prepare for a job interview at EE
✨Know the Company Inside Out
Before your interview, take some time to research EE and their values. Understand their products and services, especially how they aim to improve customer experiences. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built strong relationships. Practising clear and confident responses will demonstrate your ability to connect with customers.
✨Demonstrate Adaptability
This role is fast-paced, so be ready to discuss how you've adapted to changes in previous jobs. Share specific instances where you successfully handled unexpected challenges or adjusted your approach to meet customer needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company culture. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your engagement but also helps you assess if it's the right fit for you.
