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- Tasks: Connect with customers and help them choose the right products over the phone.
- Company: Join EE, a tech leader focused on bringing people together.
- Benefits: Competitive salary, uncapped commission, flexible working, and career development.
- Why this job: Make a meaningful impact in a fun, fast-paced environment.
- Qualifications: No sales experience needed; resilience and drive are key.
- Other info: Enjoy huge discounts, volunteering days, and comprehensive training.
The predicted salary is between 25087 - 25684 £ per year.
If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE. At EE, we’re harnessing the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast-moving environment.
You don’t need sales experience to join us. We look for people who are resilient and driven, who’ve proved they can achieve their targets at work. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and services.
No two calls are the same, so your ability to adapt and stay motivated in a sales environment will be key to your success. We understand that life is always changing, so we help our people work flexibly – for example, allowing you to schedule your own breaks or bank time to take off so you don’t miss important events or appointments.
What's in it for you?
- Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family, at no cost to you
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends
- Family Leave: Equalised maternity, paternity, and adoption leave to give all parents 18 weeks’ full pay and 8 weeks’ half pay in the first year
- Huge Discounts: Save on EE & BT products, including mobile and broadband
- Career Development: Support in achieving the career you want without limits
- Season Ticket Travel Loan: Funds for your travel to and from work
- Volunteering Days: Give back to your local community
- Optional Private Healthcare and Dental: Protection for you and your family
At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for? Find out more and apply at…
Call Centre Agent in Preston employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common call scenarios with a friend or family member. This will help you feel more confident when it comes to handling customer queries and showcasing your adaptability.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. EE values people who can build relationships, so don’t be afraid to show your enthusiasm and how you connect with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for in a candidate.
We think you need these skills to ace Call Centre Agent in Preston
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and helping them find the right products.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any past experiences where you've built relationships or achieved targets, even if it’s not in a sales environment!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about what we do at EE.
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. Understanding what you’ll be talking about will not only boost your confidence but also show the interviewer that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Call Centre Agent, connecting with customers is key. Prepare examples of how you've built relationships or resolved issues in previous roles. This will demonstrate your ability to adapt and engage effectively over the phone.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise handling common customer queries or complaints. This will help you showcase your problem-solving skills and adaptability in a sales environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.