At a Glance
- Tasks: Help customers with broadband tech queries and solve problems over the phone.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Competitive salary, flexible hours, online GP, and generous family leave.
- Other info: Enjoy career growth opportunities and a great team culture.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 £ per year.
If you want to know about the requirements for this role, read on for all the relevant information.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Advisor (Part Time) (Permanent) in Plympton employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a rewarding career in customer service. With a strong focus on personal development, competitive salaries, and generous benefits such as online GP access and family leave, employees are supported both professionally and personally. The vibrant team culture in Plymouth fosters collaboration and growth, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Part Time) (Permanent) in Plympton
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during your chat.
✨Tip Number 2
Practice makes perfect! Before your interview, have a mate throw some common customer service scenarios your way. This will help you think on your feet and show off those problem-solving skills they’re after.
✨Tip Number 3
Be yourself! They want to see the real you, so don’t be afraid to let your personality shine through. Show them how your calm and helpful nature can make a difference in their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate people like you to join our team, so don’t miss out!
We think you need these skills to ace Customer Advisor (Part Time) (Permanent) in Plympton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your interests and how they relate to the role. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant skills or experiences, even if they’re not directly related to customer service. We love seeing how your unique background can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it’ll help us understand your qualifications better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EE
✨Know Your Tech Basics
Brush up on your basic broadband and tech knowledge. Even if you don’t have specific experience, being familiar with common terms and issues can help you feel more confident during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal projects. This role is all about helping customers with their tech queries, so demonstrating your ability to think on your feet will impress the interviewers.
✨Emphasise Your People Skills
Since this role involves building relationships with customers, be ready to discuss how you connect with others. Share stories that highlight your calmness and helpful nature, as these traits are key for success in customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support work-life balance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
