At a Glance
- Tasks: Help customers with broadband tech queries and provide excellent support.
- Company: Join the dynamic team at EE Plymouth, known for its supportive culture.
- Benefits: Competitive salary, flexible hours, online GP access, and generous family leave.
- Other info: Enjoy career development opportunities and a vibrant team atmosphere.
- Why this job: Use your problem-solving skills to make a real difference in customer experiences.
- Qualifications: No specific experience needed; just be helpful and calm.
The predicted salary is between 26116 - 26738 € per year.
If you want to know about the requirements for this role, read on for all the relevant information.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Guest Experience Administrator Part Time in Plymouth employer: EE
EE Plymouth is an exceptional employer that prioritises flexibility and employee well-being, offering a supportive work culture where you can thrive. With competitive salaries, comprehensive benefits including online GP access and generous family leave, as well as opportunities for career development, EE is committed to helping you achieve your professional goals while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Administrator Part Time in Plymouth
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tech-related queries and show off your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Guest Experience Administrator Part Time in Plymouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your interests and how they relate to the role. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Guest Experience Administrator role. Highlight any relevant skills or experiences that show how you can solve problems and support customers effectively. We love seeing how you connect your background to what we do!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application shows attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with terms like routers, modems, and connectivity problems. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal projects. Highlight your ability to stay calm under pressure and how you approach troubleshooting, as these are key skills for the role.
✨Emphasise Your People Skills
Since this role involves a lot of customer interaction, be ready to discuss how you build relationships and communicate effectively. Share stories that demonstrate your helpfulness and ability to connect with others, as these traits are crucial for success.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, training opportunities, and flexibility options. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
