At a Glance
- Tasks: Help customers solve broadband tech issues over the phone and provide excellent support.
- Company: Join EE, a leading tech company with a supportive culture.
- Benefits: Competitive salary, flexible hours, online GP, and generous family leave.
- Other info: Enjoy a vibrant team culture and opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 26116 - 26738 € per year.
Start Date: 6th July 2026
Shift Pattern: Full Time
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in EE Plymouth? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Support Advisor - Work At Home in Plymouth employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a rewarding career in customer support. With a strong focus on personal development, competitive salaries, and comprehensive benefits including online GP access and generous family leave, employees are empowered to thrive both professionally and personally. The supportive team culture in Plymouth fosters collaboration and growth, ensuring that every team member feels valued and equipped to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Work At Home in Plymouth
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with tech issues, try role-playing common scenarios with a friend. This will boost your confidence and prepare you for real-life calls.
✨Tip Number 3
Network like a pro! Connect with current or former EE employees on LinkedIn. They can give you insider tips and maybe even refer you for the job. It’s all about who you know, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace Customer Support Advisor - Work At Home in Plymouth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've solved problems or helped others. Whether it's tech-related or not, we want to see how you tackle challenges!
Be Yourself:We’re looking for genuine, helpful people. Don’t be afraid to let your personality shine through in your written application. Authenticity goes a long way with us!
Tailor Your Application:Make sure to align your skills and experiences with the job description. Mention how your background fits into the Customer Support role and why you’re excited about joining our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at EE
✨Know Your Tech
Brush up on basic broadband technology and common issues customers face. Familiarise yourself with routers, modems, and troubleshooting steps. This will help you feel more confident when discussing technical queries during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in the past, whether in a work setting or personal life. Highlight your ability to stay calm under pressure and how you approach challenges, as these are key traits for a Customer Support Advisor.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and understand the importance of listening to customers' needs.
✨Emphasise Your People Skills
Since building relationships is crucial in this role, be ready to discuss how you connect with others. Share stories that illustrate your helpfulness and ability to empathise with customers, making it clear that you’re a natural fit for the team.
