At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives.
- Company: Join EE, a supportive and flexible workplace in Glasgow.
- Benefits: Competitive salary, online GP access, and generous family leave.
- Other info: Flexible hours, career development support, and a vibrant team culture.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicators with a knack for building relationships.
The predicted salary is between 13928 - 14260 £ per year.
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Permanent Part-time Contact Centre Agent employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal place for those seeking a part-time role in Glasgow. With a supportive work culture, comprehensive training, and numerous benefits including generous family leave and access to healthcare, we empower our employees to thrive both personally and professionally. Join us to enjoy a rewarding career path while making meaningful connections with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Part-time Contact Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when chatting with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try role-playing common sales scenarios with a friend or family member. This will help you get comfortable with the idea of talking to customers and boost your confidence for the real deal.
✨Tip Number 3
Be yourself! The job is all about building relationships, so let your personality shine through during the interview. Share your experiences and how they relate to the role – it’ll make you more relatable and memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Permanent Part-time Contact Centre Agent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Remember, we’re looking for confident talkers who enjoy connecting with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Think about how your life experiences or any past roles have prepared you for this Sales Advisor position. We love seeing how you can enhance our team!
Show Enthusiasm:Let us know why you’re excited about this role! Whether it’s the flexible hours, the chance to help customers, or the opportunity for career growth, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in the past. Whether it's negotiating with family or helping friends, highlight those experiences that showcase your communication skills.
✨Embrace Flexibility
EE values flexibility, so during the interview, express your understanding of this and how it aligns with your lifestyle. Talk about how you can manage your time effectively while still being committed to the role.
✨Ask Questions
Don’t forget to prepare some questions for your interviewer! This shows your interest in the role and the company. Ask about the training process or how the team supports each other, which can also give you insight into the company culture.
