People & Culture Business Partner

About EE. We’re EE, the biggest mobile and broadband operator in the UK, serving new tech, services, and inspiration for every aspect of connected life. We’ve been awarded the UK’s best network for the last 10 years, aiming to be the most personal customer-focused technology company in the UK.

Location: London, Birmingham or Bristol (1 day a week in London) - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

The People & Culture Partner for the Consumer Strategy & Transformation team plays a pivotal role in shaping and enabling BT Consumer’s transformation agenda while providing leadership and oversight for the Consumer P&C team. This strategic role operates at the intersection of business strategy, operating model evolution, people delivery, and consumer P&C leadership.

Key Accountabilities

• Strategy & Transformation and Consumer People & Culture Team Business Partnering (c.40% of time): Acts as the People & Culture partner to the Consumer Strategy & Transformation leadership team, building understanding of strategic priorities and commercial challenges. Translates strategy into people implications, shaping workforce plans and change activity.
• Programme Delivery & CoE Interface (c.40% of time): Acts as the Consumer lead for priority People & Culture programs, taking accountability for leading key enterprise initiatives across Consumer Corporate Functions.
• Organisational Effectiveness & Operating Model Evolution (c.20% of time): Leads organisational effectiveness across Consumer, owning the evolution of ways of working and diagnosing systemic barriers to performance.

Reporting to the People & Culture Director for Consumer Corporate Functions, the role provides the opportunity to influence how BT Consumer evolves towards its target operating model, culture, and ways of working.

What You’ll Be Doing

In the first 30 days, you will:

• Build a strong understanding of the Consumer strategy and transformation agenda.
• Establish trusted relationships with key P&C stakeholders.
• Develop strong business intimacy with the Consumer Strategy & Transformation leadership team.
• Gain a clear view of the current Consumer target operating model.
• Build credibility with senior stakeholders across Consumer.
• Engage with Group P&C and Centres of Excellence.
• Begin diagnosing organisational effectiveness using data and insights.
• Establish yourself as a trusted thought partner.

In the First 60 Days, You Will:

• Shape a clear people and organisation roadmap aligned to the Consumer strategy.
• Drive organisational effectiveness, identifying systemic barriers.
• Partner with leaders to assess the fitness of current structures.
• Lead or support priority organisation design initiatives.
• Act as the Consumer delivery lead for priority Group P&C programmes.
• Frame clear problem statements where people or culture constrain progress.
• Use early insight to deliver targeted interventions.

In the First 90 Days, You Will:

• Be recognised as a trusted advisor to the Strategy & Transformation leadership team.
• Establish a clear organisational effectiveness agenda.
• Translate diagnostics into defined interventions.
• Lead Consumer delivery of agreed enterprise P&C priorities.
• Partner with leaders to strengthen talent and succession pipelines.
• Demonstrate early impact through improved clarity and decision-making.

The Skills You’ll Need To Succeed

• Trusted advisor with experience managing complex stakeholders.
• Deep understanding of business context; shapes people solutions.
• Leads structure and OE initiatives to optimise capability.
• Delivers complex HR and organisational programmes.
• Takes a holistic view of HR issues; implements scalable solutions.
• Designs HR solutions with employees and customers in mind.
• Plans and executes change initiatives to deliver business value.
• Coaches colleagues and supports talent development.
• Analyses insights to inform priorities and HR strategies.
• Aligns HR initiatives to strategy and drives performance.
• Champions inclusion and continuously develops skills.
• Manages positive employee relations and oversees compensation processes.
• Engages stakeholders, clearly communicating expectations.

Benefits

At BT, we entertain, educate, and empower millions of people every day. Working here, you’ll receive an attractive salary and competitive benefits, joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity.

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay, and 26 weeks at the statutory rate.
• Enhanced women’s health support.
• 25 days annual leave, increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.

We value diversity and celebrate difference. We embed diversity and inclusion into everything that we do.

A few points to note: Although these roles are listed as full-time, if you’re in a job share partnership or work flexibly, please get in touch. We will also offer reasonable adjustments for the selection process if required.

Don’t meet every single requirement? We’re committed to building a diverse, inclusive workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly, please apply anyway.