At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive team culture.
- Benefits: Starting salary of £26,116, flexible hours, and great discounts on products.
- Other info: Flexible working options, career development support, and community volunteering days.
- Why this job: Use your people skills to make a real difference in customers' lives.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 22000 - 26000 £ per year.
Start Date - 06/07/2026. All potential candidates should read through the following details of this job with care before making an application. Shift Pattern is Full Time.
Why this job matters: If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Part Time Evening and Weekends Customer Care Assistant in Penzance employer: EE
EE is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a rewarding role as a Customer Care Assistant in Truro. With a strong focus on personal development, competitive salaries, and generous benefits such as online GP access and market-leading family leave, EE fosters a supportive work culture that empowers employees to thrive both personally and professionally. Join us to be part of a dynamic team that values your contributions and encourages you to carve out your own career path.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Penzance
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect your experiences with what they care about, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how your skills can enhance customers' digital lives.
✨Tip Number 3
Show your personality! During the interview, let your confidence shine through. Remember, they’re looking for someone who can build relationships, so don’t be afraid to share your own experiences and how they relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at EE. Don’t miss out on this opportunity!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Penzance
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. It’s packed with info about what we’re looking for and how you can shine in this role. Make sure you understand the shift patterns and the flexibility we offer!
Show Off Your People Skills:Since this role is all about connecting with customers, highlight your experience in building relationships. Whether it’s negotiating with family or chatting with friends, let us know how your life experiences make you a great fit for our team.
Tailor Your Application:Don’t just send a generic application! Use the language from the job description to show us you’re the perfect match. Mention specific skills or experiences that relate directly to what we’re looking for in a Customer Care Assistant.
Apply Through Our Website:We want to make the application process as smooth as possible for you, so be sure to apply through our website. It’s the best way to ensure your application gets to us quickly and efficiently. We can’t wait to hear from you!
How to prepare for a job interview at EE
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with EE's products and services. This will help you feel more confident when discussing how they can enhance customers' digital lives. A little research goes a long way!
✨Show Off Your People Skills
Since this role is all about building relationships, think of examples from your life where you've successfully connected with others. Whether it's negotiating with family or helping friends, be ready to share these stories to showcase your interpersonal skills.
✨Flexibility is Key
EE values flexibility, so be prepared to discuss how you can manage your time effectively. Think about your availability and how you can balance work with personal commitments. This shows you're ready to adapt and fit into their supportive culture.
✨Ask Questions
Interviews are a two-way street! Prepare some thoughtful questions about the role, team culture, or training opportunities. This not only shows your interest but also helps you determine if this is the right fit for you.
